The Office of the Ombudsman is a public body established under the Republic of Malawi Constitution. Section 123 of the Constitution accords the Office of the Ombudsman the mandate to investigate any and all cases where it is alleged that a person or a group of persons have suffered an injustice and there appears to be no any remedy reasonably available by way of proceedings in a court or by way of appeal from court or where there is no other practicable remedy.

The Office of the Ombudsman is inviting applications from suitably qualified persons to fill the following vacant positions:

Responsibilities or duties

• Developing, implementing and reviewing human resource management and administrative policies, strategies, work plans and budgets;
• Managing the Office’s Assets;
• Providing human resource management services such as recruitment, training, Performance, discipline, grievances and labour relations;
• Interpreting and implementing conditions of service, human resource and administrative policies and labour laws;
• Managing the Office of the Ombudsman’s remuneration, rewards and gratuitous systems;
• Liaising with stakeholders in the administration of pension, medical scheme and insurance;
• Overseeing the provision of administrative logistical services;
• overseeing requisitioning and ordering of all office items including furniture and equipment;
• Ensuring speedy provision of information and general services including secretariat services for the use of all Departments and Divisions of the Office of the Ombudsman;
• Setting out procedures on mail delivery, reception, distribution, storage and confidentiality;
• Overseeing the allocation of vehicles to drivers and Departments/Divisions;
• Ensuring that all Office of the Ombudsman ‘s vehicles are maintained and serviced regularly;
• Ensuring proper utilization and allocation of fuel; and
• Supervising and appraising Principal Human Resource Management and Development Officer, Administration Officer and other Officers under his/her charge.

Qualifications or requirements (e.g., education, skills)

Experience needed

• Accredited Bachelor’s Degree in Human Resource Management, Public Administration, Business Management or Business Administration with six (6) years’ post qualification work experience, of which at least four (4) years’ should be at supervisory level in Human Resource Management and/or Administration.
• Accredited Masters’ Degree in Human Resource, Public Administration/Management, Business Management or Business Administration will be an added advantage.

Required Competencies and attributes

• Have good leadership and team building skills;
• Be result-oriented, innovative and a self-starter
• Have excellent interpersonal skills and be able to deal with diverse work force;
• Have adequate knowledge in Computer using Microsoft Office such as word, excel, access and other related packages;
• Demonstrate excellent negotiating and analytical skills; and
• High level of integrity, sense of maturity and ability to meet deadlines

• Developing, implementing and reviewing human resource management and administrative policies, strategies, work plans and budgets;
• Managing the Office’s Assets;
• Providing human resource management services such as recruitment, training, Performance, discipline, grievances and labour relations;
• Interpreting and implementing conditions of service, human resource and administrative policies and labour laws;
• Managing the Office of the Ombudsman’s remuneration, rewards and gratuitous systems;
• Liaising with stakeholders in the administration of pension, medical scheme and insurance;
• Overseeing the provision of administrative logistical services;
• overseeing requisitioning and ordering of all office items including furniture and equipment;
• Ensuring speedy provision of information and general services including secretariat services for the use of all Departments and Divisions of the Office of the Ombudsman;
• Setting out procedures on mail delivery, reception, distribution, storage and confidentiality;
• Overseeing the allocation of vehicles to drivers and Departments/Divisions;
• Ensuring that all Office of the Ombudsman ‘s vehicles are maintained and serviced regularly;
• Ensuring proper utilization and allocation of fuel; and
• Supervising and appraising Principal Human Resource Management and Development Officer, Administration Officer and other Officers under his/her charge.

• Good leadership and team building skills
• Result-oriented, innovative and a self-starter
• Excellent interpersonal skills and ability to deal with diverse work force
• Adequate knowledge in Computer using Microsoft Office such as word, excel, access and other related packages
• Excellent negotiating and analytical skills
• High level of integrity, sense of maturity and ability to meet deadlines

• Accredited Bachelor’s Degree in Human Resource Management, Public Administration, Business Management or Business Administration
• Accredited Masters’ Degree in Human Resource, Public Administration/Management, Business Management or Business Administration (added advantage)