Centenary Bank Limited

CAREER OPPORTUNITY

Credit Manager Payroll Loans

Job Purpose

To lead and manage the payroll lending portfolio by ensuring high-quality credit underwriting, maintaining portfolio quality, strengthening operational controls, and enhancing customer experience while ensuring compliance with internal policies and regulatory requirements.

Key Responsibilities

1. Credit & Risk Management

• Ensure payroll loans are processed in line with approved credit policies and affordability standards.
• Monitor portfolio quality indicators including arrears, PAR, restructures, and write-offs.
• Ensure proper employer risk assessment and employee eligibility verification.
• Review and recommend improvements to underwriting standards and scorecards.
• Ensure compliance with regulatory and internal credit requirements.

2. Operations & Process Management

• Oversee the end-to-end payroll loan process from origination to recovery.
• Ensure timely processing and disbursement of loans within agreed turnaround times.
• Strengthen operational controls to minimize fraud, duplicate lending, and process leakages.
• Ensure proper maintenance of loan documentation and records.
• Drive automation and process improvement initiatives.

3. Reconciliation & Repayment Oversight

• Supervise reconciliation of employer remittances against expected deductions.
• Ensure timely identification and resolution of repayment discrepancies and unpaid funds.
• Monitor deduction efficiency and employer remittance performance.
• Escalate unresolved reconciliation issues and recommend corrective actions.
• Ensure accurate posting of repayments into the loan management system.

4. Reporting & Performance Monitoring

Prepare monthly portfolio performance reports for management.

Track key performance indicators including:

• PAR
• Collection rates
• Productivity metrics

Present portfolio trends, risks, and recommendations to management committees.

5. Leadership & Team Management

• Provide leadership, coaching, and supervision to the payroll loans team.
• Set performance objectives and monitor staff productivity.
• Build a high-performance and customer-focused culture.
• Ensure staff adherence to policies, procedures, and service standards.
• Identify training and capacity-building needs for the team.

Qualifications, Experience, and Skills / Competencies

• Bachelor’s Degree in Banking, Finance, Business Administration, Economics, or a related field.
• Professional qualification in Credit Management, Risk Management, or Banking is an added advantage.
• Minimum of 5 years’ experience in lending, microfinance, payroll lending, or retail credit operations.
• 5 years’ experience in management or Senior Officer level.
• Strong understanding of payroll lending and credit risk management.
• Knowledge of loan monitoring and reconciliation processes.
• Strong analytical and problem-solving skills.
• Leadership and people management ability.
• Good negotiation and relationship management skills.
• Excellent report writing and presentation skills.
• High level of integrity and attention to detail.
• Proficiency in loan management systems and Microsoft Office applications.

Centenary Bank

Centenary Bank is regulated by the Registrar of Financial Services and licensed by the Deposit Insurance Corporation.

Head Office: Excels House, P.O. Box 31567, Convention Drive City Centre, Lilongwe

• Ensure payroll loans are processed in line with approved credit policies and affordability standards.
• Monitor portfolio quality indicators including arrears, PAR, restructures, and write-offs.
• Ensure proper employer risk assessment and employee eligibility verification.
• Review and recommend improvements to underwriting standards and scorecards.
• Ensure compliance with regulatory and internal credit requirements.
• Oversee the end-to-end payroll loan process from origination to recovery.
• Ensure timely processing and disbursement of loans within agreed turnaround times.
• Strengthen operational controls to minimize fraud, duplicate lending, and process leakages.
• Ensure proper maintenance of loan documentation and records.
• Drive automation and process improvement initiatives.
• Supervise reconciliation of employer remittances against expected deductions.
• Ensure timely identification and resolution of repayment discrepancies and unpaid funds.
• Monitor deduction efficiency and employer remittance performance.
• Escalate unresolved reconciliation issues and recommend corrective actions.
• Ensure accurate posting of repayments into the loan management system.
• Prepare monthly portfolio performance reports for management.
• Track key performance indicators including: PAR, Collection rates, Productivity metrics.
• Present portfolio trends, risks, and recommendations to management committees.
• Provide leadership, coaching, and supervision to the payroll loans team.
• Set performance objectives and monitor staff productivity.
• Build a high-performance and customer-focused culture.
• Ensure staff adherence to policies, procedures, and service standards.
• Identify training and capacity-building needs for the team.

• Strong understanding of payroll lending and credit risk management.
• Knowledge of loan monitoring and reconciliation processes.
• Strong analytical and problem-solving skills.
• Leadership and people management ability.
• Good negotiation and relationship management skills.
• Excellent report writing and presentation skills.
• High level of integrity and attention to detail.
• Proficiency in loan management systems and Microsoft Office applications.

• Bachelor’s Degree in Banking, Finance, Business Administration, Economics, or a related field.
• Professional qualification in Credit Management, Risk Management, or Banking is an added advantage.