Job Purpose:

Provide 1st level technical support to ensure efficient and effective operation of our solution. Perform daily maintenance, troubleshooting tasks and provide on-site technical support. Perform repair center activities.

Key Responsibilities:

• Provide the 1st level support for technical issues.
• Ensure the resolution of incidents within specific time constraints.
• Perform user management and routine system administration tasks.
• Manage and maintain servers and data center equipment.
• Respond to requests of other technical teams.
• Troubleshoot and resolve IT issues.
• Coordinate service activities with other Field Service Technicians.
• Maintain a test environment and perform monitoring activities.
• Test all new releases and upgrades.
• Install, configure, optimize & maintain systems, applications, and servers.
• Maintain accurate and updated documentation.
• Identify situations requiring urgent attention and escalate as appropriate.
• Coordinate deployments with other Field Operations Technicians and other teams.
• Provide feedback and contribute to improvement initiatives.
• Work outside business hours and availability for on call support depending on business requirements.

Knowledge in one or more of the following fields a plus:

• Experience troubleshooting computer networks.
• Knowledge of basic IT support tools: FTP, SSH, Putty, SVN, Remote Access.
• Knowledge of basic IT support procedures, tools and basic PLC setup and programming.

Educational Qualifications, Essential Knowledge, and Experience:

• Qualification in mechanical\electrical and Electronics Engineering\Mechatronics engineering, Instrumentation or Control engineering.
• Technical competence in a relevant field, or equivalent combination of training, and/or experience
• Minimum 2 years’ experience maintaining and troubleshooting equipment in a factory environment
• Good written and verbal communication.
• Ability to diagnose and analyse mechanical, electrical, application issues and analyse application server logs
• Experience with Microsoft office tools (Excel / Word).
• Strong troubleshooting skills and demonstrated abilities to diagnose and analyse technical issues
• Experience in managing and troubleshooting MS Windows.
• Ability to work in teams.
• Ability to work under pressure.
• Customer oriented attitude.

We are an equal opportunity employer and value diversity in our workforce. Women are strongly encouraged to apply.

• Provide the 1st level support for technical issues.
• Ensure the resolution of incidents within specific time constraints.
• Perform user management and routine system administration tasks.
• Manage and maintain servers and data center equipment.
• Respond to requests of other technical teams.
• Troubleshoot and resolve IT issues.
• Coordinate service activities with other Field Service Technicians.
• Maintain a test environment and perform monitoring activities.
• Test all new releases and upgrades.
• Install, configure, optimize & maintain systems, applications, and servers.
• Maintain accurate and updated documentation.
• Identify situations requiring urgent attention and escalate as appropriate.
• Coordinate deployments with other Field Operations Technicians and other teams.
• Provide feedback and contribute to improvement initiatives.
• Work outside business hours and availability for on call support depending on business requirements.

• Experience troubleshooting computer networks.
• Knowledge of basic IT support tools: FTP, SSH, Putty, SVN, Remote Access.
• Knowledge of basic IT support procedures, tools and basic PLC setup and programming.

• Qualification in mechanical\electrical and Electronics Engineering\Mechatronics engineering, Instrumentation or Control engineering.
• Technical competence in a relevant field, or equivalent combination of training, and/or experience
• Minimum 2 years’ experience maintaining and troubleshooting equipment in a factory environment
• Good written and verbal communication.
• Ability to diagnose and analyse mechanical, electrical, application issues and analyse application server logs
• Experience with Microsoft office tools (Excel / Word).
• Strong troubleshooting skills and demonstrated abilities to diagnose and analyse technical issues
• Experience in managing and troubleshooting MS Windows.
• Ability to work in teams.
• Ability to work under pressure.
• Customer oriented attitude.