Background

The Part-Time ICT and Communications Officer will provide technical, digital, and communication support to Green Livelihoods on a remote basis, with availability to work from the organization’s offices when required or for specific scheduled days.

Responsibilities

• Manage, update, and maintain the official Green Livelihoods website.
• Ensure website content is current, engaging, and aligned with organizational priorities.
• Monitor website performance, analytics, and security.
• Optimize the website for mobile accessibility and user-friendly experience.
• Coordinate regular updates and backups to maintain smooth functionality.
• Manage and grow GL’s social media platforms (Facebook, Instagram, LinkedIn, X/Twitter, YouTube, etc.).
• Develop and implement digital marketing strategies to enhance engagement and visibility.
• Create and schedule posts, design graphics, and manage social media campaigns.
• Monitor analytics and prepare monthly performance reports.
• Provide ongoing support and maintenance for the Bamboo Marketplace website and mobile application.
• Ensure integration between GL’s main platforms and the marketplace.
• Troubleshoot technical issues related to the app and website functionality.
• Support the app’s user base, including artisans, committee members, and customers.
• Maintain and enhance app features and user experience.
• Develop a sustainability plan for the Bamboo Marketplace and other ICT systems.
• Provide technical support for hardware (computers, printers, networking devices) and software (applications, operating systems, antivirus tools, etc.).
• Maintain and update ICT infrastructure to ensure smooth and secure operations.
• Support setup, configuration, and troubleshooting of ICT equipment.
• Develop and implement data backup and cybersecurity protocols.
• Provide ICT and digital literacy training to GL staff, the Bamboo Marketing Committee, partners, and artisans.
• Conduct hands-on workshops on digital tools, social media usage, and online safety.
• Develop training materials and user guides to support continuous learning.
• Build capacity among staff to independently manage online content and basic ICT tasks.
• Develop and design communication materials (brochures, newsletters, flyers, reports, etc.).
• Ensure all communications adhere to GL’s branding and messaging guidelines.
• Capture and document success stories, project highlights, and field activities.
• Support both online and onsite event coverage and media relations where required.
• Prepare regular reports on ICT, communications, and digital engagement activities.
• Work closely with Project Officers and management to align ICT and communication strategies with organizational goals.
• Provide technical advice and recommendations to support ongoing digital transformation.

Qualifications

• Bachelor’s degree in a relevant field from a recognized institution.
• Minimum of three (3) years’ experience in a similar role.
• Excellent communication and interpersonal skills in English and Chichewa.
• Self-starter capable of working with minimal supervision and meeting deadlines.
• Proficiency in digital and social media management tools.

• Manage, update, and maintain the official Green Livelihoods website.
• Ensure website content is current, engaging, and aligned with organizational priorities.
• Monitor website performance, analytics, and security.
• Optimize the website for mobile accessibility and user-friendly experience.
• Coordinate regular updates and backups to maintain smooth functionality.
• Manage and grow GL’s social media platforms (Facebook, Instagram, LinkedIn, X/Twitter, YouTube, etc.).
• Develop and implement digital marketing strategies to enhance engagement and visibility.
• Create and schedule posts, design graphics, and manage social media campaigns.
• Monitor analytics and prepare monthly performance reports.
• Provide ongoing support and maintenance for the Bamboo Marketplace website and mobile application.
• Ensure integration between GL’s main platforms and the marketplace.
• Troubleshoot technical issues related to the app and website functionality.
• Support the app’s user base, including artisans, committee members, and customers.
• Maintain and enhance app features and user experience.
• Develop a sustainability plan for the Bamboo Marketplace and other ICT systems.
• Provide technical support for hardware (computers, printers, networking devices) and software (applications, operating systems, antivirus tools, etc.).
• Maintain and update ICT infrastructure to ensure smooth and secure operations.
• Support setup, configuration, and troubleshooting of ICT equipment.
• Develop and implement data backup and cybersecurity protocols.
• Provide ICT and digital literacy training to GL staff, the Bamboo Marketing Committee, partners, and artisans.
• Conduct hands-on workshops on digital tools, social media usage, and online safety.
• Develop training materials and user guides to support continuous learning.
• Build capacity among staff to independently manage online content and basic ICT tasks.
• Develop and design communication materials (brochures, newsletters, flyers, reports, etc.).
• Ensure all communications adhere to GL’s branding and messaging guidelines.
• Capture and document success stories, project highlights, and field activities.
• Support both online and onsite event coverage and media relations where required.
• Prepare regular reports on ICT, communications, and digital engagement activities.
• Work closely with Project Officers and management to align ICT and communication strategies with organizational goals.
• Provide technical advice and recommendations to support ongoing digital transformation.

• Excellent communication and interpersonal skills in English and Chichewa.
• Self-starter capable of working with minimal supervision and meeting deadlines.
• Proficiency in digital and social media management tools.

• Bachelor’s degree in a relevant field from a recognized institution.
• Minimum of three (3) years’ experience in a similar role.