Why Airtel Malawi

At Airtel Malawi, we act with passion, energy, and a can-do attitude. Innovation with an entrepreneurial spirit drive us. If you like “ordinary”, then we are not for you.

We champion diversity. We anticipate, adapt, and deliver solutions that enrich the lives of communities we serve. we roll up our sleeves to win with our customers.

By choosing Airtel, you choose to be part of a winning team. All this in addition to a brilliant opportunity to build a career in your field of expertise, across our different operating companies in Malawi.

Airtel Malawi is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.

Responsibilities

JOB PURPOSE

The Lead- BSS is responsible for network operations and maintenance in the region assigned

KEY RESPONSIBILITIES

1. Radion Network availability 99.8%

• Governance with partners to meet targets
• Managing regional operations activities
• Analyzing RNA reports and preparing action plan for the region
• Resolve top worst performing sites on weekly basis

2. Network QoS Active and Passive Infra (RAN and TX)

• BSS KPIs with special focus on Platinum & Gold
• Site audits for PMs both Active and Passive
• Network availability >99.8%
• Spare management

3. Business alignment – War Room ,CSD Meeting and customer complaints

• Weekly War Room meetings with partners and customers
• closing customer complaints within 48 hours for cities and 96 hrs for rural areas

4. Processes awareness & partners governance

• Compliance to checklists and quality guidelines as per SOPs

5. Accurate Database for Radio & Transmission networks

• Radio and transmission inventory accuracy
• NMS visibility implementation
• External alarms extension and audit

6.Team engagement with direct repartee’s and other teams including partners

Qualifications

JOB REQUIREMENTS

• Bachelor’s degree in electrical or Telecommunications engineering
• Computer skills, especially in MS Excel, Access, and Powerpoint.
• Minimum 4 years’ hands on experience within telecommunications environment
• Strong communication skills
• The ability to maintain good working relationships
• The ability to remain calm under pressure
• Self-motivation
• Good team working skills

• Governance with partners to meet targets
• Managing regional operations activities
• Analyzing RNA reports and preparing action plan for the region
• Resolve top worst performing sites on weekly basis
• BSS KPIs with special focus on Platinum & Gold
• Site audits for PMs both Active and Passive
• Network availability >99.8%
• Spare management
• Weekly War Room meetings with partners and customers
• closing customer complaints within 48 hours for cities and 96 hrs for rural areas
• Compliance to checklists and quality guidelines as per SOPs
• Radio and transmission inventory accuracy
• NMS visibility implementation
• External alarms extension and audit
• Team engagement with direct repartee’s and other teams including partners

• Computer skills, especially in MS Excel, Access, and Powerpoint.
• Strong communication skills
• The ability to maintain good working relationships
• The ability to remain calm under pressure
• Self-motivation
• Good team working skills

• Bachelor’s degree in electrical or Telecommunications engineering