Our mission

We’re making Africa the first cashless continent.

In 2017, over half the population in Sub-Saharan Africa had no bank account. That’s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.

We’re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don’t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.

Our goal is to make Africa the first cashless continent and that’s where you come in…

How you’ll help us achieve it

Wave is now the largest financial institution in Senegal, with over 7 million users. And, we’re still in the early days of our product roadmap and potential impact on people’s everyday lives.

You will be the go-to person in keeping our Lilongwe and upcountry offices humming – managing people operations, events, administration and everything in between. We are looking for someone who is fast paced, data driven, energized by building systems and making things happen.

In this role, you’ll;

People Operations

• Implement and maintain HR policies, procedures, and administrative systems across Wave Malawi.
• Onboard new staff and integrate them into Wave’s culture.
• Manage employee records including compensation, benefits, insurance, promotions, transfers, performance reviews, and terminations.
• Process work permits for employees as needed.
• Serve as the primary contact and Business Partner for all people-related matters.

Office Management & Administration

• Oversee day-to-day office operations, ensuring quality working conditions and health and safety compliance.
• Create trackers and operational-level reports on a monthly basis.
• Manage the office front desk, utilities, security, supplies, equipment, and inventory levels
• Maintain a clean, tidy and well-organized work environment and manage cleaners
• Manage our security staff.
• Follow up on bill payment for facility utilities, including but not limited to office (electricity, water, canteen).
• Support in various tasks to ameliorate the working environment of Wave

Logistics

• Arrange domestic and international travel (visas, flights, hotels, car rentals).
• Fleet, fuel and driver management.
• Manage office budgets and procurements.
• Monitor and manage the canteen and other vendors.
• Plan corporate events including happy hours, retreats, and conferences.

Key Details

Location: You’ll work from our office in Lilongwe, Malawi and travel to upcountry field locations from time to time.

Work authorization in Malawi is required.

This is a permanent position.

Our salaries are competitive and calculated using a transparent formula.

We offer generous health insurance for yourself and your dependents.

We support working parents – we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.

Airtime reimbursement.

Free food and a beautiful office space.

Requirements

• Bachelor’s degree or professional training in business administration, HR, or any other related field.
• At least 4 years experience in a similar role, ideally at a fast paced international company.
• Experience using Google Suite (Doc, Sheets) or Microsoft Office.
• Strong organizational and prioritisation skills.

You might be a good fit if you

• Demonstrate tenacity and a willingness to go the distance to get things done.
• Have great crisis and stress management skills.
• Are thoughtful about how physical spaces and environments support team culture.
• Can function autonomously with minimal guidance.
• Possess strong collaboration, communication, negotiation, and interpersonal skills.
• Display strong work ethics and respect internal policies.
• Are comfortable defaulting to over-communication and overreaching when it comes to coordination.
• Adjust quickly to changing priorities and conditions and cope effectively with complexity and change.
• Are analytical in your approach to problems.
• Have developed processes with minimal guidance and have implemented them.
• Are solution-driven and detail-oriented with strong task follow-through.
• Can understand and follow established priorities.
• Are flexible to work irregular hours.

• Implement and maintain HR policies, procedures, and administrative systems across Wave Malawi.
• Onboard new staff and integrate them into Wave’s culture.
• Manage employee records including compensation, benefits, insurance, promotions, transfers, performance reviews, and terminations.
• Process work permits for employees as needed.
• Serve as the primary contact and Business Partner for all people-related matters.
• Oversee day-to-day office operations, ensuring quality working conditions and health and safety compliance.
• Create trackers and operational-level reports on a monthly basis.
• Manage the office front desk, utilities, security, supplies, equipment, and inventory levels
• Maintain a clean, tidy and well-organized work environment and manage cleaners
• Manage our security staff.
• Follow up on bill payment for facility utilities, including but not limited to office (electricity, water, canteen).
• Support in various tasks to ameliorate the working environment of Wave
• Arrange domestic and international travel (visas, flights, hotels, car rentals).
• Fleet, fuel and driver management.
• Manage office budgets and procurements.
• Monitor and manage the canteen and other vendors.
• Plan corporate events including happy hours, retreats, and conferences.

• Experience using Google Suite (Doc, Sheets) or Microsoft Office.
• Strong organizational and prioritisation skills.
• Demonstrate tenacity and a willingness to go the distance to get things done.
• Have great crisis and stress management skills.
• Are thoughtful about how physical spaces and environments support team culture.
• Can function autonomously with minimal guidance.
• Possess strong collaboration, communication, negotiation, and interpersonal skills.
• Display strong work ethics and respect internal policies.
• Are comfortable defaulting to over-communication and overreaching when it comes to coordination.
• Adjust quickly to changing priorities and conditions and cope effectively with complexity and change.
• Are analytical in your approach to problems.
• Have developed processes with minimal guidance and have implemented them.
• Are solution-driven and detail-oriented with strong task follow-through.
• Can understand and follow established priorities.
• Are flexible to work irregular hours.

• Bachelor’s degree or professional training in business administration, HR, or any other related field.
• At least 4 years experience in a similar role, ideally at a fast paced international company.