Telekom Networks Malawi Plc

Applications are invited from suitably qualified candidates to fill the vacant position below:

PREPAID BILLING ADMINISTRATOR (BASED IN BLANTYRE)

Reporting to the Prepaid Billing Manager, the Prepaid Billing Administrator shall be responsible for managing prepaid subscriber services, tariff configuration, and product development while ensuring 100% up time for billing systems.

This role ensures efficient operations and seamless service delivery across prepaid billing platforms.

Responsibilities or duties

• Overall prepaid subscriber administration, product development, and tariff configuration.
• Ensuring 100% uptime on all prepaid billing products(s) and services.
• Report on all core billing platform variances between surrounding network elements.
• Provide second-level support for prepaid billing queries originating from customer-facing functions.
• Provide input into the reporting and analytics engine for organization-wide revenue reporting.
• Train internal staff members on all prepaid billing products and services on an ongoing basis.
• Prepare SOPs for the various prepaid billing products, processes, and services.
• Coordinate all ad hoc operations/projects, GDR tests, upgrades, and patches on the core billing platforms.

Qualifications or requirements (e.g., education, skills)

Education:

• B.Sc. in Computer Sciences, Information Technology/Systems, or Mathematical Sciences.

Experience needed

• Must have at least 3 years’ experience working in a busy IT environment.
• Must have proven project management skills and capabilities.
• Must be a good team player.
• Must have the ability to multitask and deliver tasks within tight deadlines.
• Sound knowledge of Linux systems, Oracle, or SQL databases.
• Knowledge and experience in Telecommunications will be an added advantage.

CORE COMPETENCIES

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• High level of innovation and attention to detail.
• Ability to work independently and collaboratively in a fast-paced environment

• Overall prepaid subscriber administration, product development, and tariff configuration.
• Ensuring 100% uptime on all prepaid billing products(s) and services.
• Report on all core billing platform variances between surrounding network elements.
• Provide second-level support for prepaid billing queries originating from customer-facing functions.
• Provide input into the reporting and analytics engine for organization-wide revenue reporting.
• Train internal staff members on all prepaid billing products and services on an ongoing basis.
• Prepare SOPs for the various prepaid billing products, processes, and services.
• Coordinate all ad hoc operations/projects, GDR tests, upgrades, and patches on the core billing platforms.

• Proven project management skills and capabilities.
• Good team player.
• Ability to multitask and deliver tasks within tight deadlines.
• Sound knowledge of Linux systems, Oracle, or SQL databases.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• High level of innovation and attention to detail.
• Ability to work independently and collaboratively in a fast-paced environment

• B.Sc. in Computer Sciences, Information Technology/Systems, or Mathematical Sciences.
• At least 3 years’ experience working in a busy IT environment.
• Knowledge and experience in Telecommunications will be an added advantage.