Vacancy title:
Sales and Marketing Officer

[Type: FULL_TIME, Industry: , Category: Advertising & Marketing]

Jobs at:
K-View Boutique Hotel

Deadline of this Job:
Wednesday, November 5 2025

Duty Station:
Malawi | Lilongwe | Malawi

Summary
Date Posted: Friday, October 31 2025, Base Salary: Not Disclosed

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JOB DETAILS:

K-View Boutique Hotel is looking for a Sales and Marketing Officer to oversee all marketing-related activities, business development, revenue maximization, and client retention among other things.

The Sales & Marketing Officer will be primarily responsible for executing the sales strategy of the hotel with the ultimate objective of maximizing revenues across all revenue-generating outlets to include bedrooms, meetings and events, food and beverage, and leisure activities.

Key Duties & Responsibilities

• Devise and implement the overall sales and marketing plan for the hotel and actively monitor its progress in terms of achieving KPI’s, budgets, and revenues.
• Liaise with the General Manager in adopting price strategies across the hotel.
• Build on and develop relationships with our current clients.
• Analyse current markets and identify new markets and potential clients.
• Tour series contracting.
• Organise and conduct site inspections and familiarization trips in conjunction with the hotel team.
• Manage the number and performance of third-party and promotional websites and liaise with providers in ensuring optimisation of the hotel’s online position.
• Proactively monitor the hotel’s profile on the various social media platforms and ensure appropriate responses are posted in a timely fashion.
• Liaise with our Digital Team in managing the content of the hotel’s website.
• Develop and agree departmental sales plans and communicate them clearly to all parties.
• Manage all promotional collateral from copyright through to design and print and ensure that it is in line with the hotel’s branding policy.
• Ensure in-house promotional material is current, effective, and supports any new sales and marketing promotions.
• Where necessary, devise adverts for the promotion of the Food & Beverage departments in the local market.
• Manage the guest database and ensure that clients’ details are accurate and up to date.
• Ensure that all client correspondence is tracked and recorded, including quotations and contracts.
• Represent the hotel at consumer trade fairs, mall promotions, and tourism events both at local and national levels.
• Organise on- and off-site client entertainment.
• Always maintain the highest standards of professional conduct when dealing with clients and guests.
• Submit weekly Sales & Marketing activity reports to the General Manager and Directors.
• Lead and develop your Sales & Marketing team by proactively coaching and mentoring team members.
• Conduct weekly snapshot meetings with your team and update on activities/sales to date and plans for the weeks ahead.
• Monitor the progress of your sales team through weekly activity reports.
• Encourage positive working relations with all departments by regular communications and feedback.

Experience and Qualification

• At least 3 to 5 years’ experience of a similar role within the hospitality industry.
• Holder of a diploma or degree in marketing or any related field. Those with experience in hospitality will have an added advantage.
• Commercially focused, can analyse market data, and be results driven.
• Articulate, confident communicator at all levels both with colleagues and clients.
• Strong understanding of digital marketing including web analytics, metrics, and tools.
• Ambitious, creative, and the ability to influence decisions.
• High level of customer focus and understanding.

Work Hours: 8

Experience in Months: 36

Level of Education: bachelor degree

Job application procedure

Application Details

Those meeting the requirements should send their applications together with their Curriculum Vitae and copies of certificates to:

Send to: reservations@kviewboutiquehotel.com

Only copy: k.viewboutiquehotel@gmail.com

Address your application to.
The General Manager
K-View Boutique Hotel
P.O Box 501
Mzuzu
Closing date: 05th November 2025

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