The Company: –

iSON Xperiences is a premier, global CX management company with a dominant presence in Africa, India, Europe and the Middle East, and expanding into Northern America.

Job Overview:

iSON Xperiences is seeking a highly organized, proactive, and experienced Senior Executive – Human Resources to join its Human Resources team in Lilongwe. The successful candidate will play a key role in delivering comprehensive HR support by managing recruitment and selection, employee onboarding, contract administration, HR compliance, employee engagement initiatives, payroll support, and HRMS administration.

The role requires a detail-oriented professional with strong interpersonal skills, sound knowledge of labour legislation, and the ability to work effectively in a dynamic call centre environment.

Qualifications & Experience: –

Applicants should possess:

• Bachelor’s Degree in Human Resource Management or a related field.
• Minimum of three (3) years proven experience in Human Resources, preferably within a fast-paced corporate or call centre environment.
• Sound knowledge of recruitment, employee relations, HR administration, labor laws, and HR compliance.
• Experience using Human Resource Management Systems (HRMS).
• Knowledge of payroll administration is desired and will provide added advantage.

Required Skills & Competencies: –

Successful candidates should demonstrate:

• Good understanding of Malawi Labour Laws
• Excellent communication and interpersonal skills.
• Strong interviewing and recruitment skills.
• High level of integrity and confidentiality.
• Excellent organizational and time management abilities.
• Strong analytical and problem-solving skills.
• Above average proficiency in Microsoft Word, Excel, and PowerPoint.
• Ability to work under pressure and manage multiple priorities.
• Leadership and teamwork skills.
• Adaptability and flexibility in a dynamic work environment.
• Strong attention to detail and commitment to accuracy.
• Performance-driven mindset with excellent work ethic.

• Good understanding of Malawi Labour Laws
• Excellent communication and interpersonal skills.
• Strong interviewing and recruitment skills.
• High level of integrity and confidentiality.
• Excellent organizational and time management abilities.
• Strong analytical and problem-solving skills.
• Above average proficiency in Microsoft Word, Excel, and PowerPoint.
• Ability to work under pressure and manage multiple priorities.
• Leadership and teamwork skills.
• Adaptability and flexibility in a dynamic work environment.
• Strong attention to detail and commitment to accuracy.
• Performance-driven mindset with excellent work ethic.

• Bachelor’s Degree in Human Resource Management or a related field.
• Minimum of three (3) years proven experience in Human Resources, preferably within a fast-paced corporate or call centre environment.
• Sound knowledge of recruitment, employee relations, HR administration, labor laws, and HR compliance.
• Experience using Human Resource Management Systems (HRMS).
• Knowledge of payroll administration is desired and will provide added advantage.