Vacancy title:
Service Administrator Level 1

[Type: FULL_TIME, Industry: Engineering, Category: Management ]

Jobs at:
Barloworld Equipment Malawi

Deadline of this Job:
Friday, November 7 2025

Duty Station:
Malawi | Lilongwe | Malawi

Summary
Date Posted: Wednesday, November 5 2025, Base Salary: Not Disclosed

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JOB DETAILS:

POSITION OUTPUTS

• Generate parts and service turnover
• Manage the Customer Service Representatives.
• General administration and management of the department
• Achievement of a team environment that enables maximum productivity and profitability.
• Build and maintain effective relationships with customers, colleagues and principals through effective communication and follow-through;
• Drive achievement of regional financial targets through the Balanced Scorecards.
• Identify the organization’s strengths and weaknesses in terms of component rebuilds
• Respond to opportunities and threats in the CRC market environment
• Ensure strategies lead to continual growth in the component business.
• Develop and implement pricing strategy for component rebuilds
• Develop the marketing competencies for components in the operations
• Understand competitive status and develop counter strategies
• Carry out regular marketing audits to monitor sales performance of components
• Constantly revise the CRC business plan in terms of market conditions, analyze and report on CRC business performance
• Special pricing on parts, marketing strategies and after sales incentive schemes negotiated with Caterpillar

CANDIDATE REQUIREMENTS

• Must be a Caterpillar-certified earth-moving technician
• Qualified Artisan or Applicable Engineering Diploma /Degree
• Good knowledge of Earthmoving equipment and relevant industry
• Good communication (written, verbal and presentation) and negotiation skills
• Ability to work independently, under pressure and meeting deadlines
• Willing to travel as and when required
• Show initiative by thinking creatively
• High level of computer literacy (including relevant SAP exposure)
• Good knowledge of Caterpillar components and relevant industry
• Business development skills and knowledge
• Strong technical background in equipment management
• Financial management skills
• Strategic management ability
• Track record in leading / managing people in a team-based and participative environment
• Exposure to business planning / budgeting processes and strategic planning processes
• Track record in CRM
• Good understanding of equipment management and process management methodology
• Presentation and communication skills
• Good Customer relations
• Influencing and Negotiation

Work Hours: 8

Experience in Months: 12

Level of Education: bachelor degree

Job application procedure
Interested in applying for this job? Click here to submit your application now.

Interested parties should apply in writing to the address below. Female applicants and Persons with disability are encouraged to apply.

Human Capital Business Partner,
Barloworld Equipment Malawi,
P.O. Box 30643,
Blantyre.

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