Background information about the job or company (e.g., role context, company overview)

The Malawi Revenue Authority (MRA), an organization entrusted with the assessment, collection, and accounting for tax revenues for the Malawi Government is inviting applications from versatile and suitably qualified candidates to fill the above vacant position in the ICT Division.

Overall Objective

Assisting in management of critical enterprise systems in the areas of Server Hardware and Operating systems, Database, Storage and Virtualization technologies.

Qualifications and Experience

A minimum of Bachelors Degree in Computer Science or Information Technology or any ICT related fields

At least two (2) years’ experience is ICT

Attributes and Competencies

Excellent Analytical and problem-solving skills

Effective Planning and organizing skills

Good Interpersonal skills

Excellent Communication skills

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

Successful candidates before being appointed will undergo an extensive background check of their integrity. Only when the vetting exercise is favourable shall the Authority make the appointment.

• Backing up all Systems and Data
• Monitoring online backups and report on System Backup status
• Inspecting all backups kept offsite
• Creating and maintaining user profiles and their associated rights
• Ensuring stable operation of Active Directory, Email, DHCP and DNS services on MRA Network
• Ensuring stable operation of all business-critical applications servers and services.
• Configuring or add new services as necessary
• Monitoring activities carried by users in the system
• Monitoring System Availability
• Monitoring daily system resource usage (CPU, Memory, Disk space)
• Reviewing system and application logs and verify completion of scheduled jobs
• Recording and attend to error and critical events log items
• Monitoring Datacentre operating environment
• Maintaining schedules for routine system maintenance and processes.
• Monitoring and troubleshooting systems performance
• Troubleshooting and offering system related solutions to user’s problems.
• Resolving and close all systems related issues as per SLA
• Managing system failure and crashes
• Reporting System performance

• Analytical and problem-solving skills
• Planning and organizing skills
• Interpersonal skills
• Communication skills

• Bachelors Degree in Computer Science or Information Technology or any ICT related fields