Background

Telekom Networks Malawi Plc (TNM Plc) is leading Malawi’s digital transformation, delivering next generation connectivity, mobile financial services, and enterprise solutions that are redefining how businesses connect, operate, and grow. As a fast evolving, innovation driven telecommunications and digital services provider, TNM is shaping the future of connectivity in Malawi. To support this vision, we are seeking to attract high calibre, commercially astute, and relationship driven professionals to join our Enterprise Business Unit as Account Relationship Executives (AREs). This is a high impact opportunity for individuals who thrive in dynamic, performance oriented environments and are motivated by results. The successful candidates will play a key role in driving TNM’s growth by proactively engaging Enterprise and SME customers, delivering tailored, solution based offerings across connectivity and mobile financial services, and building long term strategic partnerships. At TNM, you will join a team that goes beyond to empower businesses, drive digital transformation, and unlock sustainable growth in an increasingly connected economy.

Responsibilities

• Identify, acquire, and grow SME and enterprise customers through solution based selling.
• Own and manage customer accounts end to end as a trusted advisor.
• Deliver timely, accountable responses to customer issues and service requests.
• Develop and present tailored, value based solutions to customers.
• Build and manage a strong sales pipeline to meet revenue targets.
• Collaborate with pre sales, technical, and support teams to deliver solutions.
• Coordinate installations, activations, and service changes in line with SLAs.
• Drive upsell/cross sell, manage contracts, billing accuracy, and support revenue assurance.

Qualifications and Experience

• 2-5 years of proven Business to Business (B2B) sales experience, with a strong focus on SME and corporate customers.
• Relevant industry experience in telecommunications, IT services, fintech, banking, or enterprise.
• Strong solution-selling capability, including effective needs analysis and value-based selling of plans and services.
• Experience negotiating and managing commercial contracts for plan-based offerings.
• Consistent track record of achieving sales targets through effective pipeline management.
• Solid commercial and financial acumen, including pricing, margins, and profitability.
• Results-driven sales professional with strong prospecting skills, high emotional intelligence, and excellent relationship-management abilities.

• Identify, acquire, and grow SME and enterprise customers through solution based selling.
• Own and manage customer accounts end to end as a trusted advisor.
• Deliver timely, accountable responses to customer issues and service requests.
• Develop and present tailored, value based solutions to customers.
• Build and manage a strong sales pipeline to meet revenue targets.
• Collaborate with pre sales, technical, and support teams to deliver solutions.
• Coordinate installations, activations, and service changes in line with SLAs.
• Drive upsell/cross sell, manage contracts, billing accuracy, and support revenue assurance.

• Solution-selling capability
• Needs analysis
• Value-based selling
• Contract negotiation and management
• Pipeline management
• Commercial and financial acumen
• Prospecting skills
• Emotional intelligence
• Relationship management

• 2-5 years of proven Business to Business (B2B) sales experience, with a strong focus on SME and corporate customers.
• Relevant industry experience in telecommunications, IT services, fintech, banking, or enterprise.
• Strong solution-selling capability, including effective needs analysis and value-based selling of plans and services.
• Experience negotiating and managing commercial contracts for plan-based offerings.
• Consistent track record of achieving sales targets through effective pipeline management.
• Solid commercial and financial acumen, including pricing, margins, and profitability.
• Results-driven sales professional with strong prospecting skills, high emotional intelligence, and excellent relationship-management abilities.