About CDH Investment Bank

CDH Investment Bank, licensed under the Banking Act by the Reserve Bank of Malawi. The bank provides Investment banking, corporate financial advisory, commercial banking and trading of financial securities to a select niche market. Our purpose is to deliver financial solutions to our clients by effectively utilizing the best human capital and information technology.

Role summary

The Account Relationship Manager: International Organizations & Exporters (IOEs) is responsible for acquiring, developing, and strengthening CDH Investment Bank’s IDE customer relationships through effective relationship management contributing to the Bank’s profitability and growth targets. The role ensures superior customer service, enhancing the overall customer experience, and maintains accurate records of all customer correspondence. Key responsibilities include portfolio management, client relationship management, reporting and documentation, networking and market intelligence, and performance and compliance.

Key responsibilities

The Account Relationship Manager: IOEs is a managerial position in Business Development and Marketing department and shall: –

• Identify, maintain and grow a segregated portfolio of labilities for international organizations and exporters
• Solicit business by selling CDH Investment Bank services and actively market and manage a portfolio of IOEs
• Prepare business proposals to acquire IOEs and ensure onboarding
• Establish strong client feedback mechanisms to continuousty improve service quality
• Develop and maintain strong relationships with key stakeholders
• Serve as the Bank’s principal contact for a portfolio of IOEs
• Develop and implement strategies to optimise the portfolio’s performance and mitigate risks
• Provide strategic insights to enhance the effectiveness of product and service marketing campaigns
• Liaise with back-office teams to ensure adherence to internal operational/KYC requirements for booking new transactions
• Write portfolio reports, call reports, and ad hoc papers based on market intelligence
• Ensure compliance with regulatory requirements and internet policies in all reporting and documentation activities
• Implement the Bank’s marketing plan and programmes related to product research and development.
• Be assessed on a regular basis based on agreed targets and KPIs

Key qualities & skills

• Innovative and forward-thinking individual who is constantly exploring new ideas and ways of serving clients to drive business growth and meet customer needs
• Has deep understanding of the market and the business environment, with strong financial and commercial awareness, enabling them to make informed decisions that achieve strategic objectives
• Excellent analytical skills, with the ability to collect, analyse and interpret data to inform business decisions and actions
• Good financial acumon to drive strategic decision-making and optimize business performance
• An effective problem solver, able to icontify and resolve complex problems in a timely and efficient manner
• Planning and organizational skills, with the ability to prioritize and manage tasks effectively to achieve goals and meet deadlines
• A strategic thinker who can think outside the box and develop innovative solutions to complex problems
• Possess strong tisk management and compliance knowedge for ensuring the banks policies are followed and potential threats are mitigated
• Contident and assertive communicator who can effectively communicate their Ideas, opinions, and decisions in line with accepted standards and code of conduct
• Skiled at building positive and productive relationships with colleagues, customers, and stakeholders, working collaboratively to achieve business goats
• Self-motivated individual who can inspire and drive high levels of pertormance from themselves and others to achieve business objectives
• Has good project management and negotiation skills

Qualifications and experience

• A bachelor’s degree in commerce, marketing, business administration, banking, finance, or equivalent from a recognised university
• Postgraduate degree in business administration, finance, of a related field will be an added advantage
• Professional certifications in banking and finance
• At least 7 years experience in banking/financial services with a corporate banking, international organisation & exporters orientation
• At least 5 years’ experience in sales or account relationship management
• At least 5 years’ experience in banking operations

Remuneration

A competitive remuneration package, commensurate with the role’s seniority, skills and experience will bo offered to the successful candidate

• Identify, maintain and grow a segregated portfolio of labilities for international organizations and exporters
• Solicit business by selling CDH Investment Bank services and actively market and manage a portfolio of IOEs
• Prepare business proposals to acquire IOEs and ensure onboarding
• Establish strong client feedback mechanisms to continuousty improve service quality
• Develop and maintain strong relationships with key stakeholders
• Serve as the Bank’s principal contact for a portfolio of IOEs
• Develop and implement strategies to optimise the portfolio’s performance and mitigate risks
• Provide strategic insights to enhance the effectiveness of product and service marketing campaigns
• Liaise with back-office teams to ensure adherence to internal operational/KYC requirements for booking new transactions
• Write portfolio reports, call reports, and ad hoc papers based on market intelligence
• Ensure compliance with regulatory requirements and internet policies in all reporting and documentation activities
• Implement the Bank’s marketing plan and programmes related to product research and development.
• Be assessed on a regular basis based on agreed targets and KPIs

• Innovative and forward-thinking
• Deep understanding of the market and business environment
• Strong financial and commercial awareness
• Excellent analytical skills
• Good financial acumen
• Effective problem solver
• Planning and organizational skills
• Strategic thinker
• Strong risk management and compliance knowledge
• Confident and assertive communicator
• Skilled at building positive and productive relationships
• Self-motivated
• Good project management and negotiation skills

• A bachelor’s degree in commerce, marketing, business administration, banking, finance, or equivalent from a recognised university
• Postgraduate degree in business administration, finance, of a related field will be an added advantage
• Professional certifications in banking and finance