Job Description

To deliver efficient and compliant People & Culture operational services within the country by managing core processes, employee queries, and data integrity, while partnering with stakeholders to enhance employee experience. The role is responsible for driving continuous improvement through process optimisation, automation, and the effective implementation of P&C initiatives, ensuring high-quality service delivery and alignment with organisational and regulatory requirements.

Qualifications

Qualifications and Experience Required

• Bachelor’s degree in Human Resources, Business Administration, Accounting or related field
• Sound knowledge of People & Culture principles, policies, and practices
• Strong communication and interpersonal skills, with ability to collaborate across diverse teams
• Problem-solving mindset with practical decision-making ability
• Ability to think strategically while managing operational HR tasks
• High attention to detail with strong organisational and prioritisation skills

Essential Functions

• Provide expert advice on P&C policies, procedures, and best practices, ensuring full regulatory compliance.
• Partner with P&C Business Partners and Centres of Excellence to deliver aligned, effective, and compliant people solutions.
• Administer employee benefits and support the preparation and issuance of employment offers.
• Drive employee engagement by advising managers, addressing concerns, and resolving workplace issues and complaints.
• Manage onboarding, offboarding, and mobility processes, including documentation and coordination with relocation and immigration service providers.
• Handle employee queries related to payroll, benefits, and self-service systems, ensuring timely and effective resolution.
• Maintain data integrity, perform compliance checks, manage operational risks, and monitor case workflows in line with SLAs.
• Lead continuous improvement initiatives by analysing data, implementing P&C projects, and identifying automation opportunities across processes.

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches
• Documenting Facts
• Empowering Individuals
• Interpreting Data
• Managing Tasks
• Meeting Timescales
• Upholding Standards

Technical Competencies:

• Business Acumen (P&C)
• Business Administration Skills
• Compensation and Benefits
• Data Management (Administration)
• Employment Contracts
• Payroll Administration
• People & Culture Systems
• Records and Archive Management
• Stakeholder Management
• Written Communication

• Provide expert advice on P&C policies, procedures, and best practices, ensuring full regulatory compliance.
• Partner with P&C Business Partners and Centres of Excellence to deliver aligned, effective, and compliant people solutions.
• Administer employee benefits and support the preparation and issuance of employment offers.
• Drive employee engagement by advising managers, addressing concerns, and resolving workplace issues and complaints.
• Manage onboarding, offboarding, and mobility processes, including documentation and coordination with relocation and immigration service providers.
• Handle employee queries related to payroll, benefits, and self-service systems, ensuring timely and effective resolution.
• Maintain data integrity, perform compliance checks, manage operational risks, and monitor case workflows in line with SLAs.
• Lead continuous improvement initiatives by analysing data, implementing P&C projects, and identifying automation opportunities across processes.

• Business Acumen (P&C)
• Business Administration Skills
• Compensation and Benefits
• Data Management (Administration)
• Employment Contracts
• Payroll Administration
• People & Culture Systems
• Records and Archive Management
• Stakeholder Management
• Written Communication

• Bachelor’s degree in Human Resources, Business Administration, Accounting or related field
• Sound knowledge of People & Culture principles, policies, and practices
• Strong communication and interpersonal skills, with ability to collaborate across diverse teams
• Problem-solving mindset with practical decision-making ability
• Ability to think strategically while managing operational HR tasks
• High attention to detail with strong organisational and prioritisation skills