Background

JERi DISTRIBUTORS is inviting applications from passionate, dedicated, and customer-focused individuals to join our team as an Airtel Branch Shop Assistant at our newly opened Airtel branch in Kasungu Municipality.

Key Duties and Responsibilities

• Register new Airtel SIM cards and replace damaged or lost SIM cards.
• Perform Airtel Money cash-in and cash-out transactions accurately.
• Assist customers with PIN resets and other account-related services.
• Process bill payments, airtime purchases, and other Airtel Money services.
• Promote Airtel products and services to customers.
• Maintain accurate daily transaction records and prepare daily reports.
• Ensure the safety and accountability of cash and branch stock.
• Deliver excellent customer service and resolve customer queries professionally.
• Maintain the cleanliness and organisation of the branch at all times.
• Comply with all Airtel and JERi DISTRIBUTORS operational policies and procedures.

Minimum Qualifications

• Minimum of 2 years' experience in mobile money transactions or a related field.
• Malawi School Certificate of Education (MSCE).
• Good communication and customer service skills.
• Basic computer knowledge will be an added advantage.
• Honest, responsible, and able to work with minimum supervision.

Important Notice

Only female applicants will be considered for this position.

• Register new Airtel SIM cards and replace damaged or lost SIM cards.
• Perform Airtel Money cash-in and cash-out transactions accurately.
• Assist customers with PIN resets and other account-related services.
• Process bill payments, airtime purchases, and other Airtel Money services.
• Promote Airtel products and services to customers.
• Maintain accurate daily transaction records and prepare daily reports.
• Ensure the safety and accountability of cash and branch stock.
• Deliver excellent customer service and resolve customer queries professionally.
• Maintain the cleanliness and organisation of the branch at all times.
• Comply with all Airtel and JERi DISTRIBUTORS operational policies and procedures.

• Good communication and customer service skills.
• Basic computer knowledge.
• Honest, responsible, and able to work with minimum supervision.

• Minimum of 2 years' experience in mobile money transactions or a related field.
• Malawi School Certificate of Education (MSCE).