Job purpose

To provide technical support, maintain ICT systems and infrastructure, ensure efficient operation of hardware and software, and support users across the organization to achieve business objectives.

Key responsibilities

I. Core Reconciliation & Compliance (Critical Daily Function)

• Execute daily reconciliation of all issued motor certificates within the DMVIC platform against corresponding debit notes raised in Pure.
• Generate and submit daily exception and compliance reports to management to flag and eliminate any exposure from un-debited certificates.

II. ICT Infrastructure & Network Support

• Install, configure, and maintain local corporate hardware, including workstations, printers, and scanners.
• Monitor local server performance, internet connectivity, and ensure the robust functioning of LAN/WAN and wireless networks.
• Perform routine system updates, security patches, data backups, and provide maintenance support for CCTV and biometric access control systems.

III. User Support & Help Desk Management

• Serve as the first line of technical support for staff across systems, troubleshooting hardware, software, corporate email, and basic network hitches.
• Ensure prompt resolution of ICT-related incidents to minimize operational downtime and host system training for users where needed.

IV. Cybersecurity, Systems Administration & Compliance

• Manage user access rights, password resets, and profiles across corporate business applications and enterprise databases.
• Deploy, monitor, and maintain active endpoint protection, antivirus software, and firewall controls.
• Support data protection protocols, corporate compliance frameworks, and IT internal audit engagements.

V. Asset & Vendor Management

• Maintain an accurate, updated inventory registry of all corporate ICT equipment, assets, and software licenses.
• Liaise with approved third-party vendors and external service providers to coordinate hardware procurement, equipment servicing, and specialized repairs.

Working relationships

Internal Relationships:

• Accountable to the IT Manager
• Required to liaise and work closely with the other departments as may be necessary

External Relationships:

• Service providers

Knowledge, experience and qualifications required

• Bachelor’s degree in information technology, Computer Science, Information Systems, or related field.
• Professional certifications such as Cisco CCNA, Microsoft certifications, CompTIA At, Network+, Software development, or ITIL are an added advantage.
• Minimum of 1-3 years’ experience in ICT support or systems administration.
• Experience with Windows/Linux environments, networking, and troubleshooting.

Competencies

Technical skills

• Strong troubleshooting and problem-solving skills.
• Knowledge of networking, cybersecurity, and systems administration.
• Good communication and interpersonal skills.
• Ability to work under pressure and meet deadlines.
• Attention to detail and strong organizational skills.
• Customer service orientation.
• Ability to work independently and within a team.

Soft skills

• System uptime and availability.
• Average incident resolution time.
• User satisfaction levels.
• Compliance with backup and security procedures.
• Compliance with regulatory requirements
• Timely completion of ICT projects and maintenance tasks.

Core competencies

• Communication skills
• Building Relationships
• Focuses on the Customers
• Develops Self
• Solves Problems

• Execute daily reconciliation of all issued motor certificates within the DMVIC platform against corresponding debit notes raised in Pure.
• Generate and submit daily exception and compliance reports to management to flag and eliminate any exposure from un-debited certificates.
• Install, configure, and maintain local corporate hardware, including workstations, printers, and scanners.
• Monitor local server performance, internet connectivity, and ensure the robust functioning of LAN/WAN and wireless networks.
• Perform routine system updates, security patches, data backups, and provide maintenance support for CCTV and biometric access control systems.
• Serve as the first line of technical support for staff across systems, troubleshooting hardware, software, corporate email, and basic network hitches.
• Ensure prompt resolution of ICT-related incidents to minimize operational downtime and host system training for users where needed.
• Manage user access rights, password resets, and profiles across corporate business applications and enterprise databases.
• Deploy, monitor, and maintain active endpoint protection, antivirus software, and firewall controls.
• Support data protection protocols, corporate compliance frameworks, and IT internal audit engagements.
• Maintain an accurate, updated inventory registry of all corporate ICT equipment, assets, and software licenses.
• Liaise with approved third-party vendors and external service providers to coordinate hardware procurement, equipment servicing, and specialized repairs.

• Strong troubleshooting and problem-solving skills.
• Knowledge of networking, cybersecurity, and systems administration.
• Good communication and interpersonal skills.
• Ability to work under pressure and meet deadlines.
• Attention to detail and strong organizational skills.
• Customer service orientation.
• Ability to work independently and within a team.

• Bachelor’s degree in information technology, Computer Science, Information Systems, or related field.
• Professional certifications such as Cisco CCNA, Microsoft certifications, CompTIA At, Network+, Software development, or ITIL are an added advantage.
• Minimum of 1-3 years’ experience in ICT support or systems administration.
• Experience with Windows/Linux environments, networking, and troubleshooting.