Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

To provide transactional support to the Banker in Enterprise Direct, in servicing customers, attending to basic customer queries and providing credit administration support.

Qualifications

Minimum Qualification

First degree in relevant field of study (Accounting, Finance, Credit etc.)

Experience

5-7 years' experience in Banking.

Experience in sales and relationship management of clients.

Experience in customer service and business acumen.

Ability to drive profitability and build relationships or leverage from client’s interactions and touch points.

Proven successful track record in sales and service.

Knowledge of the bank’s products, services and digital platforms.

Knowledge of credit principles, branch banking processes, procedures, policies and bank products and services

Key Responsibilities

Promote and sell a range of appropriate products and solutions that meet the financial needs of small and medium business customers

Identify sales leads for associate company stakeholders e.g. Vehicle and Asset Finance; Electronic Banking; Trade; Global Markets; etc

Mine existing customer data to identify expansion and/or additional business opportunities

Identify opportunities to migrate top-end customers to Commercial Banking

Providing a central (information/ query handling) service point for a portfolio of Enterprise Direct customers

Ensure KYC documentation, regulatory compliance and control is adhered to.

Participate and leverage of specific campaigns and marketing activities as required to achieve sales aspirations

Monitor daily excesses to ensure that client facilities are managed within the parameters set by Credit and make recommendations to Credit for temporary facilities, where necessary

Additional Information

Additional information

Behavioural Competencies:

Articulating Information

Documenting Facts

Embracing Change

Examining Information

Interacting with People

Interpreting Data

Producing Output

Technical Competencies:

Account Opening & Maintenance

Application & Submission Verification (Business Banking)

Banking Process & Procedures

Financial Analysis

Knowledge of Banking & Financial Service

Preparing Financial Statements

Risk IdentificationV

• Promote and sell a range of appropriate products and solutions that meet the financial needs of small and medium business customers
• Identify sales leads for associate company stakeholders e.g. Vehicle and Asset Finance; Electronic Banking; Trade; Global Markets; etc
• Mine existing customer data to identify expansion and/or additional business opportunities
• Identify opportunities to migrate top-end customers to Commercial Banking
• Providing a central (information/ query handling) service point for a portfolio of Enterprise Direct customers
• Ensure KYC documentation, regulatory compliance and control is adhered to.
• Participate and leverage of specific campaigns and marketing activities as required to achieve sales aspirations
• Monitor daily excesses to ensure that client facilities are managed within the parameters set by Credit and make recommendations to Credit for temporary facilities, where necessary

• Articulating Information
• Documenting Facts
• Embracing Change
• Examining Information
• Interacting with People
• Interpreting Data
• Producing Output
• Account Opening & Maintenance
• Application & Submission Verification (Business Banking)
• Banking Process & Procedures
• Financial Analysis
• Knowledge of Banking & Financial Service
• Preparing Financial Statements
• Risk Identification

• First degree in relevant field of study (Accounting, Finance, Credit etc.)