OVERVIEW

Kanengo COF Centre, a new Certificate of Fitness and Vehicle Inspection Centre opening in Lilongwe, invites applications from suitably qualified, experienced and highly professional individuals.

KEY RESPONSIBILITIES

• Manage vehicle inspection bookings and appointments
• Receive and assist customers professionally
• Maintain accurate customer and vehicle records
• Coordinate daily bookings and customer flow
• Handle telephone, online and in-person enquiries
• Verify customer and vehicle documentation
• Coordinate with inspection staff
• Keep customer information confidential and accurate
• Resolve routine customer queries professionally

MINIMUM REQUIREMENTS

• Diploma/Certificate in Business Administration, Office Administration, Secretarial Studies, Customer Service or a related field
• Minimum 1–2 years’ experience in reception, booking, front-office, customer service, automotive, transport or insurance
• Proven experience managing appointments, bookings and customer records
• Strong computer literacy, particularly Microsoft Word and Excel
• Excellent verbal and written communication skills
• Strong organisational skills and attention to detail
• Ability to manage multiple customers in a busy environment
• Professional appearance and excellent customer service
• Advantage: experience with booking, customer-management or government systems; automotive, transport or government service background

GENERAL REQUIREMENTS

• Be a Malawian citizen or legally eligible to work in Malawi
• Be reliable, punctual, organised and customer-focused
• Be willing to work in a busy, regulated environment
• Be prepared for reference and background checks
• Only candidates who meet the minimum requirements will be considered.

• Manage vehicle inspection bookings and appointments
• Receive and assist customers professionally
• Maintain accurate customer and vehicle records
• Coordinate daily bookings and customer flow
• Handle telephone, online and in-person enquiries
• Verify customer and vehicle documentation
• Coordinate with inspection staff
• Keep customer information confidential and accurate
• Resolve routine customer queries professionally

• Strong computer literacy, particularly Microsoft Word and Excel
• Excellent verbal and written communication skills
• Strong organisational skills and attention to detail
• Ability to manage multiple customers in a busy environment
• Professional appearance and excellent customer service

• Diploma/Certificate in Business Administration, Office Administration, Secretarial Studies, Customer Service or a related field
• Minimum 1–2 years’ experience in reception, booking, front-office, customer service, automotive, transport or insurance
• Proven experience managing appointments, bookings and customer records
• Advantage: experience with booking, customer-management or government systems; automotive, transport or government service background