About EPay Mobile Money

EPay Mobile Money delivers digital payment services across Malawi. Services include money transfers, merchant payments, and bill payments. The focus stays on safe, affordable, and accessible financial services.

Job Overview

The Call Center Agent handles customer inquiries through phone and digital channels. The role focuses on issue resolution, service guidance, and accurate record keeping. The agent represents the brand during every customer interaction.

Key Responsibilities

• Receive and respond to customer calls and messages
• Resolve transaction, account, and service complaints
• Escalate complex issues following set procedures
• Record all interactions accurately in tracking tools
• Educate customers on EPay products and usage
• Meet daily service and quality targets

Qualifications and Skills

• Diploma in Business, ICT, or a related field
• Experience in customer service or call center operations
• Clear verbal and written communication skills
• Strong problem-solving ability
• Basic computer skills and data entry accuracy
• Customer-focused mindset and professionalism

• Receive and respond to customer calls and messages
• Resolve transaction, account, and service complaints
• Escalate complex issues following set procedures
• Record all interactions accurately in tracking tools
• Educate customers on EPay products and usage
• Meet daily service and quality targets

• Clear verbal and written communication skills
• Strong problem-solving ability
• Basic computer skills and data entry accuracy
• Customer-focused mindset and professionalism

• Diploma in Business, ICT, or a related field
• Experience in customer service or call center operations