About

Masters Finance Ltd is a Deposit-Taking Microfinance Institution committed to expanding financial inclusion through innovative, customer-focused financial services powered by technology. As the institution prepares to transition into a commercial bank, it is seeking a qualified and customer-focused Cash Teller to join its growing team.

Job Overview

Position: Cash Teller
Reports To: Branch Supervisor

The Cash Teller is responsible for accurately processing cash transactions while providing excellent customer service. The role ensures effective cash management, daily balancing, compliance with internal controls, and support for efficient branch operations.

Key Responsibilities

Cash Management & Processing

• Receive and process customer deposits, withdrawals, and payments accurately.
• Verify the authenticity of banknotes and coins and identify counterfeit or suspicious currency.
• Maintain proper custody and security of cash at all times.
• Ensure adequate cash levels at the teller station to support daily operations.
• Process transactions promptly while maintaining accuracy and attention to detail.

Cash Balancing & Controls

• Balance the cash drawer at the beginning and end of each business day.
• Investigate and report cash shortages or overages in accordance with company procedures.
• Maintain accurate transaction records and supporting documentation.
• Comply with internal controls, audit requirements, and cash-handling policies.
• Support vault cash management and end-of-day reconciliation processes where required.

Customer Service

• Deliver courteous, professional, and efficient service to customers.
• Respond accurately to customer enquiries regarding account transactions.
• Resolve customer concerns promptly and escalate issues when necessary.
• Promote a positive customer experience through excellent service delivery.
• Contribute to customer satisfaction and retention.

Compliance & Operational Support

• Comply with all bank policies, procedures, and regulatory requirements related to cash handling.
• Maintain strict confidentiality of customer and company information.
• Support branch operations through teamwork and collaboration.
• Participate in audits and operational reviews as required.

Qualifications & Experience

• Diploma in Banking, Finance, Business Administration, or a related field.
• A Degree in Banking, Finance, Business Administration, or a related field will be an added advantage.
• Previous experience in cash handling or a customer service role is preferred.

Required Skills & Competencies

• Strong numerical and cash-handling skills.
• High level of integrity and attention to detail.
• Excellent customer service and communication skills.
• Ability to work under pressure and meet deadlines.
• Good organisational and record-keeping skills.

Note: Only shortlisted candidates will be acknowledged.

Masters Finance Ltd is an Equal Opportunity Employer and encourages applications from qualified men, women, and persons with disabilities.

• Receive and process customer deposits, withdrawals, and payments accurately.
• Verify the authenticity of banknotes and coins and identify counterfeit or suspicious currency.
• Maintain proper custody and security of cash at all times.
• Ensure adequate cash levels at the teller station to support daily operations.
• Process transactions promptly while maintaining accuracy and attention to detail.
• Balance the cash drawer at the beginning and end of each business day.
• Investigate and report cash shortages or overages in accordance with company procedures.
• Maintain accurate transaction records and supporting documentation.
• Comply with internal controls, audit requirements, and cash-handling policies.
• Support vault cash management and end-of-day reconciliation processes where required.
• Deliver courteous, professional, and efficient service to customers.
• Respond accurately to customer enquiries regarding account transactions.
• Resolve customer concerns promptly and escalate issues when necessary.
• Promote a positive customer experience through excellent service delivery.
• Contribute to customer satisfaction and retention.
• Comply with all bank policies, procedures, and regulatory requirements related to cash handling.
• Maintain strict confidentiality of customer and company information.
• Support branch operations through teamwork and collaboration.
• Participate in audits and operational reviews as required.

• Strong numerical and cash-handling skills.
• High level of integrity and attention to detail.
• Excellent customer service and communication skills.
• Ability to work under pressure and meet deadlines.
• Good organisational and record-keeping skills.

• Diploma in Banking, Finance, Business Administration, or a related field.
• A Degree in Banking, Finance, Business Administration, or a related field will be an added advantage.
• Previous experience in cash handling or a customer service role is preferred.