Background

NICO Pension Services Ltd is a leading provider of pension administration and retirement solutions in Malawi. We are committed to fostering an inclusive workplace that values diversity, integrity, professionalism and excellence.

Responsibilities

The role involves facilitating member onboarding and registration, preparing and issuing member certificates, maintaining accurate membership records and performing reconciliations. It also includes responding to clients and members, providing information in line with regulations and service level agreements, and resolving client and call centre queries within agreed Service Level timelines. Other duties include allocating pension contributions accurately to member accounts, processing member benefit claims (including verification of supporting documents and bank account details), and following up on outstanding contribution remittances. Preparing client data for management, regulatory, and member reporting is also a key responsibility.

Qualifications and Experience

Candidates should possess a Bachelor's Degree in Business Administration, Actuarial Science, Finance, Accounting, Economics or Social Science. A minimum of 1-2 years of experience in a client service role within pension administration, financial services, or a related area is required.

Job Competencies and Attributes

Key attributes include high levels of integrity and professionalism, excellent analytical and problem-solving skills, and excellent communication and interpersonal skills. A customer-focused approach with strong relationship management skills and proficiency in Microsoft Office Applications are also essential.

Additional Notes

NICO Pension Services Ltd is an equal opportunity employer.

• Facilitate Member onboarding and Registration.
• Prepare and issue member certificates
• Maintain accurate membership records and perform reconciliations.
• Respond to clients and members and provide information in line with regulations and service level agreements.
• Resolve clients and call centre queries within agreed Service Level timelines.
• Allocate of pension Contributions accurately to member accounts.
• Process member benefit Claims including;
• Verification of supporting documents
• Bank accounts details.
• Follow up on outstanding contributions remittances.
• Prepare client data for management, regulatory and member reporting.

• High levels of integrity and professionalism
• Excellent analytical and problem-solving skills
• Excellent communication skills and interpersonal skills
• Customer focused with strong relationship management skills
• Proficiency in Microsoft Office Applications

• Bachelor's Degree in Business Administration, Actuarial Science, Finance, Accounting, Economics or Social Science.