Job Summary

The Club Supervisor will oversee the day-to-day operations of the Senior Staff Club while also actively participating in service delivery. The role requires strong leadership, professionalism, and a respectful approach towards staff, members, and guests.

Key Responsibilities

• Supervise and coordinate daily operations of the Senior Staff Club
• Serve as a bartender when required, including preparation and serving of beverages
• Ensure excellent customer service and a welcoming atmosphere for senior staff and guests
• Treat all staff, members, and visitors with respect, fairness, and professionalism at all times
• Supervise, guide, and motivate club staff, including duty rosters and performance management
• Maintain discipline and promote teamwork and mutual respect among staff
• Oversee stock control, ordering, storage, and reconciliation of bar and club supplies
• Ensure compliance with health, safety, and institutional policies
• Attend to member complaints and resolve issues promptly and professionally
• Ensure cleanliness, order, and proper maintenance of club facilities
• Assist in organizing club activities and special events

Qualifications and experience

• Minimum of a Diploma in Hospitality Management, Business Administration, or a related field
• At least 3–5 years’ experience in hospitality or club operations, including bartending and supervision
• Strong leadership, communication, and interpersonal skills
• Proven ability to work hands-on while supervising staff
• Good financial and record-keeping skills
• High level of integrity, maturity, and respect for others
• Ability to work flexible hours, including evenings and weekends
• Strong organizational and problem-solving skills

• Supervise and coordinate daily operations of the Senior Staff Club
• Serve as a bartender when required, including preparation and serving of beverages
• Ensure excellent customer service and a welcoming atmosphere for senior staff and guests
• Treat all staff, members, and visitors with respect, fairness, and professionalism at all times
• Supervise, guide, and motivate club staff, including duty rosters and performance management
• Maintain discipline and promote teamwork and mutual respect among staff
• Oversee stock control, ordering, storage, and reconciliation of bar and club supplies
• Ensure compliance with health, safety, and institutional policies
• Attend to member complaints and resolve issues promptly and professionally
• Ensure cleanliness, order, and proper maintenance of club facilities
• Assist in organizing club activities and special events

• Strong leadership skills
• Strong communication skills
• Strong interpersonal skills
• Proven ability to work hands-on while supervising staff
• Good financial skills
• Good record-keeping skills
• High level of integrity
• Maturity
• Respect for others
• Ability to work flexible hours, including evenings and weekends
• Strong organizational skills
• Problem-solving skills

• Minimum of a Diploma in Hospitality Management, Business Administration, or a related field
• At least 3–5 years’ experience in hospitality or club operations, including bartending and supervision