Green Livelihoods (GL) is seeking a Commercial Operations Officer.

Responsibilities or duties

The Commercial Operations Officer will be responsible for a range of duties including customer service and sales, stock and inventory management, financial and sales records, marketing and digital promotion, exhibitions and promotional events, business development and market linkages, operations and logistics, procurement and supplier coordination, new product and business development, reporting and record keeping, stakeholder engagement, and other assigned duties.

Qualifications or requirements 

Required qualifications include a Diploma or Bachelor's degree in Business Administration, Business Management, Marketing, Commerce, Entrepreneurship, or a related field. Strong communication and interpersonal skills, excellent customer service and relationship management skills, business development, networking, and sales abilities, strong organizational and coordination skills, basic financial, sales, and inventory management skills, good record-keeping and attention to detail, digital and social media literacy, ability to identify opportunities and take initiative, commercial awareness and an interest in business growth, ability to work independently and as part of a team, strong problem-solving and follow-up skills, professionalism, integrity, accountability, and confidentiality. Willingness and ability to support activities outside Lilongwe when required.

Experience needed

Relevant experience in business operations, sales, customer service, marketing, stock management, business development, or related commercial activities will be an advantage. Good working knowledge of Microsoft Office applications, particularly Microsoft Word and Excel. Experience in social media management, digital marketing, exhibitions, trade fairs, sales, or market linkage activities will be an added advantage. Experience working with enterprises, social enterprises, SMEs, value chains, or development organizations will be an advantage.

GL is an equal opportunity employer. People with disabilities and women are encouraged to apply.

• Manage day-to-day customer interactions, respond to inquiries, process and follow up on orders, provide product information, and address customer feedback and complaints.
• Maintain accurate customer records and support customer retention and relationship management.
• Follow up potential customers, buyers, distributors, suppliers, and business partners to develop new commercial opportunities.
• Support sales activities and contribute to achieving sales and revenue targets.
• Monitor stock levels and maintain accurate inventory records.
• Support the receipt, storage, dispatch, and movement of products.
• Participate in stock-taking and verification exercises.
• Promptly report stock shortages, damages, losses, or discrepancies.
• Ensure appropriate documentation is maintained for stock movements.
• Maintain accurate records of sales, receipts, payments, and business-related expenses.
• Reconcile daily sales and cash records and verify supporting documentation.
• Ensure that sales transactions are properly documented and accounted for.
• Identify and promptly report financial or operational discrepancies to the responsible supervisor.
• Support the promotion of GLICOMEX products and services through social media and other marketing channels.
• Respond to online customer inquiries and monitor customer engagement.
• Support the implementation of marketing, promotional, and customer engagement campaigns.
• Contribute ideas for improving the visibility and market positioning of GLICOMEX products and services.
• Support the planning, organization, and participation in exhibitions, trade fairs, markets, product showcases, and other promotional events.
• Assist with product displays, customer engagement, sales promotion, and collection of market intelligence.
• Support sales and customer follow-up after exhibitions and other promotional activities.
• Maintain records of contacts and potential business opportunities generated through events.
• Identify and follow up potential customers, buyers, distributors, suppliers, and business partners.
• Conduct basic market research and maintain business leads and contact databases.
• Identify new market opportunities and support the development of market linkages.
• Monitor market trends, customer preferences, pricing, and competitor activities.
• Provide relevant market intelligence to support commercial decision-making and business growth.
• Provide day-to-day operational and administrative support across GLICOMEX ventures.
• Coordinate business activities, logistics arrangements, documentation, scheduling, and follow-up of outstanding actions.
• Support timely movement and delivery of products and materials.
• Assist in resolving operational issues that may affect business activities.
• Support procurement and supplier coordination processes, including obtaining quotations and following up deliveries.
• Maintain supplier and service-provider records.
• Monitor availability of goods and services required for business operations.
• Coordinate with relevant GL staff to ensure procurement processes comply with applicable organizational procedures.
• Support the identification, development, testing, and commercialization of new products, services, value chains, and business opportunities emerging from GLICOMEX ventures and GL programming.
• Support pilot commercial activities and provide feedback on customer response and market potential.
• Contribute to improving the commercial viability, profitability, visibility, and sustainability of GLICOMEX ventures.
• Maintain accurate business records, customer databases, inventory records, sales information, and operational documentation.
• Prepare timely updates and reports on sales performance, customer trends, stock status, business leads, market opportunities, competitor activities, and operational challenges.
• Provide accurate information to support management decision-making, business planning, and performance monitoring.
• Represent GLICOMEX professionally when engaging with customers, suppliers, partners, exhibitors, service providers, and other stakeholders.
• Build and maintain professional relationships that support the growth and reputation of GLICOMEX.
• Maintain high standards of customer service and professional conduct in all interactions.
• Undertake any other duties reasonably assigned by the GLICOMEX Manager or designated supervisor in support of GLICOMEX’s commercial objectives.

• Strong communication and interpersonal skills.
• Excellent customer service and relationship management skills.
• Business development, networking, and sales abilities.
• Strong organizational and coordination skills.
• Basic financial, sales, and inventory management skills.
• Good record-keeping and attention to detail.
• Digital and social media literacy.
• Ability to identify opportunities and take initiative.
• Commercial awareness and an interest in business growth.
• Ability to work independently and as part of a team.
• Strong problem-solving and follow-up skills.
• Professionalism, integrity, accountability, and confidentiality.
• Willingness and ability to support activities outside Lilongwe when required.

• Diploma or Bachelor’s degree in Business Administration, Business Management, Marketing, Commerce, Entrepreneurship, or a related field.
• Relevant experience in business operations, sales, customer service, marketing, stock management, business development, or related commercial activities will be an advantage.
• Good working knowledge of Microsoft Office applications, particularly Microsoft Word and Excel.
• Experience in social media management, digital marketing, exhibitions, trade fairs, sales, or market linkage activities will be an added advantage.
• Experience working with enterprises, social enterprises, SMEs, value chains, or development organizations will be an advantage.