Background

The Medical Council of Malawi (MCM) was established through the Medical Practitioners and Dentists (MPD) Act of 1987. It is mandated to regulate medical, dental and allied health practitioners, health higher training institutions, and health facilities to protect the public.

To fulfil its mandate, the MCM would like to fill its vacant strategic positions of Compliance Officer – Clinical, Compliance Officer – Allied Health, and Messenger. Therefore, applications are invited from qualified, motivated, innovative, energetic and experienced persons of Malawi origin to fill the positions tenable at the Council’s office in Lilongwe.

Responsibilities

The Compliance Officers will be responsible for the following:

Under the direction of the Senior Compliance Officer, the Compliance Officers shall:

• Assist in conducting regulatory inspections of health facilities.
• Assist in investigating healthcare-related complaints.
• Lead and conduct inspections of healthcare facilities across all levels of care, including laboratories and other supportive facilities.
• Prepare inspection plans and budgets, subject to review by the Senior Compliance Officer.
• Provide customer service by responding to inspection and investigation-related queries in a timely and professional manner.
• Plan, lead, and conduct investigations into healthcare-related complaints, ensuring reports are submitted promptly.
• Prepare and submit weekly, monthly, quarterly, and annual reports to the Senior Compliance Officer for further processing.
• Document and submit duty-related reports to the Senior Compliance Officer for review.
• Support the Registry in processing applications for all categories of health facilities.
• Perform any other relevant duties as may be assigned from time to time.

Qualifications and Experience

The ideal candidate should have:

• A minimum of a bachelor’s degree in medicine or dentistry and any related field from an accredited recognized institution.
• He/she should be registered and in good standing with the MCM.
• At least three (3) years of relevant work experience in inspections or investigation of healthcare related complaints.
• Familiarity with Malawi healthcare regulatory frameworks and governing health professions in Malawi or in similar settings.

General competencies and attributes

• Strong leadership and people management skills.
• High level of integrity, accountability, and professionalism.
• Strong written and oral communication, including policy writing and minute preparation.
• Ability to manage multiple priorities under pressure.

• Assist in conducting regulatory inspections of health facilities.
• Assist in investigating healthcare-related complaints.
• Lead and conduct inspections of healthcare facilities across all levels of care, including laboratories and other supportive facilities.
• Prepare inspection plans and budgets, subject to review by the Senior Compliance Officer.
• Provide customer service by responding to inspection and investigation-related queries in a timely and professional manner.
• Plan, lead, and conduct investigations into healthcare-related complaints, ensuring reports are submitted promptly.
• Prepare and submit weekly, monthly, quarterly, and annual reports to the Senior Compliance Officer for further processing.
• Document and submit duty-related reports to the Senior Compliance Officer for review.
• Support the Registry in processing applications for all categories of health facilities.
• Perform any other relevant duties as may be assigned from time to time.

• Strong leadership and people management skills.
• High level of integrity, accountability, and professionalism.
• Strong written and oral communication, including policy writing and minute preparation.
• Ability to manage multiple priorities under pressure.

• A minimum of a bachelor’s degree in medicine or dentistry and any related field from an accredited recognized institution.
• He/she should be registered and in good standing with the MCM.
• At least three (3) years of relevant work experience in inspections or investigation of healthcare related complaints.
• Familiarity with Malawi healthcare regulatory frameworks and governing health professions in Malawi or in similar settings.