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Vacancy title:
Customer Operations Officer Lilongwe
[Type: FULL_TIME, Industry: Consulting, Category: Business Operations,Customer Service,Agribusiness,Agricultural Services & Products]
Jobs at:
AgriKwik Ltd
Deadline of this Job:
Saturday, January 31 2026
Duty Station:
Lilongwe | Lilongwe
Summary
Date Posted: Wednesday, January 28 2026, Base Salary: Not Disclosed
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Learn more about AgriKwik Ltd
AgriKwik Ltd jobs in Malawi
JOB DETAILS:
ABOUT AGRIKWIK
AgriKwik Ltd is a leading Agritech company in Malawi, leveraging agricultural technology to connect farmers, buyers, logistics providers and financial service.
We operate a secure e-commerce and trade facilitation platform connecting farmers, agro-dealers, buyers, logistics providers, and financial institutions—enabling efficient market access, transparent pricing, and reliable delivery of agricultural products and services.
AgriKwik is seeking dedicated, results-driven professionals to join our operational teams.
2️⃣ Customer Operations Officer
Reports To: Chief Operations Officer (COO)
Role Summary:
Responsible for client onboarding, application processing, and ensuring smooth delivery of AgriKwik services.
Key Responsibilities:
- Manage client onboarding and registration processes.
- Verify and process service applications, subscriptions, and transactions.
- Coordinate with logistics, sales, and finance teams to resolve operational issues.
- Track operational KPIs and prepare reports for management.
- Implement feedback loops to improve service delivery and user satisfaction.
Requirements & Qualifications:
- Bachelor’s degree in Business, Agriculture, or related field.
- 2–5 years’ experience in operations, customer service, or administrative roles.
- Strong attention to detail, organizational, and problem-solving skills.
- Proficiency with Microsoft Office and basic data entry systems.
Work Hours: 8
Experience in Months: 24
Level of Education: bachelor degree
Job application procedure
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