Vacancy title:
Customer Service Officer

[Type: FULL_TIME, Industry: Consulting, Category: Admin & Office, Customer Service]

Jobs at:
LifeCo Life Company

Deadline of this Job:
Tuesday, August 4 2026

Duty Station:
Lilongwe Branch | Lilongwe

Summary
Date Posted: Wednesday, July 29 2026, Base Salary: Not Disclosed

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Learn more about LifeCo Life Company
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JOB DETAILS:

Company Overview

LifeCo Life Insurance Company Limited is a leading provider of life insurance, pension, and investment solutions in Malawi. We are seeking to recruit a suitably qualified, customer-focused, and highly motivated individual to join our team as a Customer Service Officer based at our Lilongwe Branch.

Key Responsibilities:

• Welcome and assist clients and visitors in a professional and courteous manner.
• Respond to customer enquiries and provide accurate information on the Company’s products and services.
• Handle incoming telephone calls, emails, and correspondence, directing them to the appropriate personnel.
• Receive and process customer documents and applications.
• Ensure the reception and customer waiting area is clean, organized, and welcoming.
• Assist in resolving customer queries and escalate complex issues where necessary.
• Provide administrative support to the branch as assigned.
• Maintain high standards of customer service and uphold the Company’s values and brand.

Qualification & Experience Required:

• Malawi School Certificate of Education (MSCE).
• Certificate or Diploma in Customer Service, Front Office Management, Business Administration, or a related field.
• Proficiency in Microsoft Office applications.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Previous experience in a customer service or front office role will be an added advantage.

Personal Attributes:

• Excellent customer service orientation.
• Professional appearance and conduct.
• Friendly, courteous, and approachable.
• Honest, reliable, and able to maintain confidentiality.
• Able to work under minimal supervision and as part of a team.

Work Hours: 8

Experience in Months: 24

Level of Education: associate degree

Job application procedure
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How To Apply:

Interested candidates should submit one merged PDF document containing:

• Application Letter
• Curriculum Vitae (CV) with three referees.
• Copies of academic and professional certificates.
• Copy of National ID.

Applications should be addressed to:

The Human Resources Manager

LifeCo Life Insurance Company Limited

Applications should be sent

Closing Date: 04th August, 2026

Only shortlisted candidates will be contacted.

LifeCo Life Insurance Company Limited is an Equal Opportunity Employer.

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