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Vacancy title:
Customer Support Agents - Lilongwe
[Type: FULL_TIME, Industry: Consulting, Category: Customer Service, Agribusiness, Agricultural Services & Products]
Jobs at:
AgriKwik Ltd
Deadline of this Job:
Saturday, January 31 2026
Duty Station:
Lilongwe | Lilongwe
Summary
Date Posted: Wednesday, January 28 2026, Base Salary: Not Disclosed
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Learn more about AgriKwik Ltd
AgriKwik Ltd jobs in Malawi
JOB DETAILS:
ABOUT AGRIKWIK
AgriKwik Ltd is a leading Agritech company in Malawi, leveraging agricultural technology to connect farmers, buyers, logistics providers and financial service.
We operate a secure e-commerce and trade facilitation platform connecting farmers, agro-dealers, buyers, logistics providers, and financial institutions—enabling efficient market access, transparent pricing, and reliable delivery of agricultural products and services.
AgriKwik is seeking dedicated, results-driven professionals to join our operational teams.
3️⃣ Customer Support Agents
Reports To: Customer Operations Officer
Role Summary:
Frontline support for AgriKwik users, handling inquiries, complaints, and guidance to ensure excellent customer experience.
Key Responsibilities:
- Respond to user inquiries via phone, email, and chat.
- Resolve complaints, issues, or transaction disputes.
- Educate users on platform features and services.
- Maintain accurate records of interactions and support tickets.
- Collaborate with operations, sales, and tech teams for problem resolution.
Requirements & Qualifications:
- Diploma or Bachelor’s degree in Business, Communication, or related field.
- 1–3 years’ experience in customer service, call center, or client support.
- Excellent communication, interpersonal, and problem-solving skills.
- Patience, empathy, and attention to detail.
Work Hours: 8
Experience in Months: 12
Level of Education: bachelor degree
Job application procedure
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