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Vacancy title:
Customer Support & Care Associate
[Type: FULL_TIME, Industry: Logistics, Category: Customer Service, Communications & Writing, Business Operations]
Jobs at:
SwiftServe Limited
Deadline of this Job:
Friday, July 17 2026
Duty Station:
Blantyre | Blantyre
Summary
Date Posted: Monday, July 13 2026, Base Salary: Not Disclosed
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JOB DETAILS:
Company Overview
SwiftServe Limited is seeking a qualified and customer-oriented Customer Support & Care Associate to join our team in Blantyre. The successful candidate will provide professional support to customers, vendors, and riders by handling enquiries, resolving issues, and ensuring an excellent customer experience across the SwiftServe platform.
Key Responsibilities
- Provide professional assistance to customers via phone, email, and in person.
- Handle customer enquiries, complaints, and feedback efficiently and professionally.
- Support vendors and riders with platform-related issues.
- Maintain accurate records of customer interactions and resolutions.
- Work closely with the operations and marketing teams to enhance customer satisfaction.
Qualifications & Experience Required
- Malawi School Certificate of Education (MSCE) is mandatory.
- Certificate or Diploma in Business Administration, Business Communication, Journalism, or a related field.
- Minimum of two (2) years’ experience in customer service or a similar role.
- Excellent communication and interpersonal skills.
- Ability to multitask and work under pressure.
- Basic computer literacy and familiarity with customer service systems.
Work Hours: 8
Experience in Months: 24
Level of Education: professional certificate
Job application procedure
Interested in applying for this job? Click here to submit your application now.
Interested candidates should submit:
- Application Letter
- Curriculum Vitae (CV)
- Copies of relevant academic and professional certificates
For enquiries:
WhatsApp: +265 (0) 983 862 463
Closing Date: 17th July 2026
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