Job Description

To provide transactional support to the Banker in Enterprise Direct, in servicing customers, attending to basic customer queries and providing credit administration support.Resume writing service

Qualifications

Minimum Qualification

First degree in relevant field of study (Accounting, Finance, Credit etc.)

Experience

• 5-7 years’ experience in Banking.
• Experience in sales and relationship management of clients.
• Experience in customer service and business acumen.
• Ability to drive profitability and build relationships or leverage from client’s interactions and touch points.
• Proven successful track record in sales and service.
• Knowledge of the bank’s products, services and digital platforms.
• Knowledge of credit principles, branch banking processes, procedures, policies and bank products and services

Key Responsibilities

• Promote and sell a range of appropriate products and solutions that meet the financial needs of small and medium business customers
• Identify sales leads for associate company stakeholders e.g. Vehicle and Asset Finance; Electronic Banking; Trade; Global Markets; etc
• Mine existing customer data to identify expansion and/or additional business opportunities
• Identify opportunities to migrate top-end customers to Commercial Banking
• Providing a central (information/ query handling) service point for a portfolio of Enterprise Direct customers
• Ensure KYC documentation, regulatory compliance and control is adhered to.
• Participate and leverage of specific campaigns and marketing activities as required to achieve sales aspirations
• Monitor daily excesses to ensure that client facilities are managed within the parameters set by Credit and make recommendations to Credit for temporary facilities, where necessary

Behavioural Competencies:

• Articulating Information
• Documenting Facts
• Embracing Change
• Examining Information
• Interacting with People
• Interpreting Data
• Producing Output

Technical Competencies:

• Account Opening & Maintenance
• Application & Submission Verification (Business Banking)
• Banking Process & Procedures
• Financial Analysis
• Knowledge of Banking & Financial Service
• Preparing Financial Statements
• Risk Identification

• Promote and sell a range of appropriate products and solutions that meet the financial needs of small and medium business customers
• Identify sales leads for associate company stakeholders e.g. Vehicle and Asset Finance; Electronic Banking; Trade; Global Markets; etc
• Mine existing customer data to identify expansion and/or additional business opportunities
• Identify opportunities to migrate top-end customers to Commercial Banking
• Providing a central (information/ query handling) service point for a portfolio of Enterprise Direct customers
• Ensure KYC documentation, regulatory compliance and control is adhered to.
• Participate and leverage of specific campaigns and marketing activities as required to achieve sales aspirations
• Monitor daily excesses to ensure that client facilities are managed within the parameters set by Credit and make recommendations to Credit for temporary facilities, where necessary

• Articulating Information
• Documenting Facts
• Embracing Change
• Examining Information
• Interacting with People
• Interpreting Data
• Producing Output
• Account Opening & Maintenance
• Application & Submission Verification (Business Banking)
• Banking Process & Procedures
• Financial Analysis
• Knowledge of Banking & Financial Service
• Preparing Financial Statements
• Risk Identification

• First degree in relevant field of study (Accounting, Finance, Credit etc.)