NKHOTOKOTA POTTERY LODGE

JOB VACANCY – FRONT DESK

Location: Nkhotokota, Malawi

Nkhotokota Pottery Lodge is looking for a professional, experienced, hardworking, and reliable individual to join our Front Desk team.Malawi job market

EXPERIENCE

• Minimum of 4 years’ proven experience working in a hotel, lodge, resort, or similar hospitality establishment, preferably in Front Desk operations.
• Proven experience in reservations, check-in and check-out, guest enquiries, and front-office operations.
• Experience handling guest complaints, requests, and special requirements professionally.
• Experience handling payments, invoices, receipts, and guest records.
• Experience using hotel reservation or property management systems is an added advantage.
• Experience serving local and international guests is preferred.

QUALIFICATIONS

• Certificate or Diploma in Hotel Management, Hospitality, Tourism, Front Office Operations, or a related field.
• Good computer skills, including Microsoft Word and Excel.
• Excellent English communication and customer service skills.
• Professional telephone etiquette and good interpersonal skills.
• Well-groomed, confident, polite, and presentable.
• Ability to work independently and as part of a team.
• Ability to work under pressure and flexible hours, including weekends and public holidays.
• Honest, reliable, punctual, and disciplined.

Management

KEY RESPONSIBILITIES

• Welcoming and assisting guests upon arrival.
• Handling guest check-in and check-out professionally and efficiently.
• Managing room reservations, bookings, cancellations, and amendments.
• Providing guests with accurate information about the lodge, rooms, facilities, services, and local attractions.
• Handling guest requests and complaints professionally and ensuring appropriate follow-up.
• Coordinating with Housekeeping, Restaurant, Kitchen, Maintenance, and Management to ensure smooth guest services.
• Handling payments and issuing receipts and invoices where required.
• Maintaining accurate guest records and reservation information.
• Monitoring daily arrivals, departures, room status, and special guest requirements.
• Maintaining a clean, organised, and professional Front Desk at all times.
• Ensuring every guest receives a warm, professional, and welcoming experience.

• Welcoming and assisting guests upon arrival.
• Handling guest check-in and check-out professionally and efficiently.
• Managing room reservations, bookings, cancellations, and amendments.
• Providing guests with accurate information about the lodge, rooms, facilities, services, and local attractions.
• Handling guest requests and complaints professionally and ensuring appropriate follow-up.
• Coordinating with Housekeeping, Restaurant, Kitchen, Maintenance, and Management to ensure smooth guest services.
• Handling payments and issuing receipts and invoices where required.
• Maintaining accurate guest records and reservation information.
• Monitoring daily arrivals, departures, room status, and special guest requirements.
• Maintaining a clean, organised, and professional Front Desk at all times.
• Ensuring every guest receives a warm, professional, and welcoming experience.

• Good computer skills, including Microsoft Word and Excel.
• Excellent English communication and customer service skills.
• Professional telephone etiquette and good interpersonal skills.
• Well-groomed, confident, polite, and presentable.
• Ability to work independently and as part of a team.
• Ability to work under pressure and flexible hours, including weekends and public holidays.
• Honest, reliable, punctual, and disciplined.

• Certificate or Diploma in Hotel Management, Hospitality, Tourism, Front Office Operations, or a related field.