Background information about the job or company (e.g., role context, company overview)

Ufulu Gardens Hotel invites suitably qualified applicants to submit their CVs for the following positions:

Responsibilities or duties

• Greet and check in guests upon arrival/departure and provide relevant hotel information.
• Answer phones, take reservations, and respond to guest inquiries, concerns, and complaints.
• Ensure guest check-in and check-out procedures are followed.
• Ensure events and conferences run smoothly.
• Ensure guests are billed accurately for hotel services.
• Provide accurate information on all Ufulu Gardens products.
• Ensure guest invoices are printed and accurate.
• Balance cash drawers and reconcile receipts.
• Run Night Audit reports and report to the Hotel Manager and General Manager.
• Check daily transactions and report discrepancies to the Front Office Supervisor and Hotel Manager.
• Audit and balance reports.
• Perform other duties assigned by the Hotel Manager.

Qualifications or requirements (e.g., education, skills)

• College or University Degree, or Certificate in Hospitality preferred.
• Excellent communication, guest service, and time management skills.
• Detail-oriented.
• Team player, self-starter, and able to work independently.
• Ability to work effectively in a fast-paced, multi-tasking environment.
• Proficient in Microsoft Office.

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

Please note that only applicants that followed the application requirements will be considered.

• Greet and check in guests upon arrival/departure and provide relevant hotel information.
• Answer phones, take reservations, and respond to guest inquiries, concerns, and complaints.
• Ensure guest check-in and check-out procedures are followed.
• Ensure events and conferences run smoothly.
• Ensure guests are billed accurately for hotel services.
• Provide accurate information on all Ufulu Gardens products.
• Ensure guest invoices are printed and accurate.
• Balance cash drawers and reconcile receipts.
• Run Night Audit reports and report to the Hotel Manager and General Manager.
• Check daily transactions and report discrepancies to the Front Office Supervisor and Hotel Manager.
• Audit and balance reports.
• Perform other duties assigned by the Hotel Manager.

• Excellent communication, guest service, and time management skills.
• Detail-oriented.
• Team player, self-starter, and able to work independently.
• Ability to work effectively in a fast-paced, multi-tasking environment.
• Proficient in Microsoft Office.

• College or University Degree, or Certificate in Hospitality preferred.