Background information about the job or company (e.g., role context, company overview)

The Head Housekeeper is responsible for the planning, organisation, supervision, and continuous improvement of all housekeeping operations at Cliff View Hotel. The role ensures that guest rooms, public areas, conference facilities, offices, laundry, and back-of-house areas are maintained to the highest standards of cleanliness, hygiene, safety, and presentation. The Head Housekeeper is responsible for managing departmental budgets, controlling linen and operating supplies, developing housekeeping staff, and ensuring an exceptional guest experience through consistently high housekeeping standards.

Responsibilities or duties

Housekeeping Operations

• Plan, organise, and supervise all housekeeping activities.
• Ensure guest rooms, corridors, public areas, meeting rooms, offices, and staff facilities are cleaned and maintained to hotel standards.
• Conduct daily inspections of guest rooms and public areas.
• Ensure rooms are prepared according to arrival priorities.
• Monitor room status and coordinate with the Front Office on room availability.
• Ensure lost and found procedures are strictly followed.
• Maintain cleanliness standards throughout the hotel at all times.

Guest Room Management

• Ensure all guest rooms are thoroughly cleaned, inspected, and ready before check-in.
• Monitor room amenities, furniture, fixtures, and equipment.
• Ensure VIP rooms receive special attention and personalised presentation.
• Coordinate room deep-cleaning programmes.
• Ensure rooms are maintained according to four-star hospitality standards.

Public Area Management

• Maintain spotless lobbies, restaurants, conference rooms, washrooms, staircases, and outdoor guest areas.
• Ensure public areas remain clean throughout operating hours.
• Coordinate cleaning schedules during conferences, weddings, and events.
• Monitor landscaping and exterior presentation in collaboration with the Maintenance team.

Laundry & Linen Management

• Oversee hotel laundry operations.
• Ensure efficient washing, drying, ironing, and distribution of linen and uniforms.
• Maintain linen inventory and par stock levels.
• Control linen losses and damage.
• Coordinate uniform issuance and replacement.
• Ensure laundry equipment is properly maintained.

Inventory & Cost Control

• Prepare departmental budgets.
• Monitor expenditure on cleaning chemicals, linen, uniforms, and guest supplies.
• Control housekeeping operating costs.
• Conduct monthly inventory counts.
• Maintain stock records and reorder supplies as required.
• Minimise wastage and prevent pilferage.

Quality Assurance

• Develop and maintain housekeeping Standard Operating Procedures (SOPs).
• Conduct routine quality inspections.
• Ensure all guest rooms meet inspection standards before release.
• Monitor guest feedback relating to cleanliness.
• Implement corrective actions where standards fall below expectations.

Health, Safety & Hygiene

• Ensure compliance with hotel hygiene standards and occupational health and safety regulations.
• Ensure correct handling and storage of cleaning chemicals.
• Train staff on safe working practices.
• Conduct regular safety inspections.
• Report maintenance and safety hazards promptly.
• Ensure compliance with fire safety and emergency procedures.

Maintenance Coordination

• Inspect guest rooms for maintenance defects.
• Report repairs through the maintenance system.
• Follow up to ensure timely completion of maintenance work.
• Coordinate preventive maintenance programmes with the Engineering Department.
• Verify repaired rooms before returning them to service.

Team Leadership & Human Resource Management

• Recruit, train, supervise, and mentor housekeeping staff.
• Prepare duty rosters and work schedules.
• Conduct performance appraisals.
• Coach employees on cleaning techniques and customer service.
• Promote teamwork, professionalism, and accountability.
• Manage disciplinary matters in accordance with hotel policies.
• Identify training and development needs.

Environmental Sustainability

• Promote environmentally responsible housekeeping practices.
• Implement water and energy conservation initiatives.
• Encourage responsible use of chemicals and cleaning materials.
• Support waste reduction and recycling programmes.
• Recommend environmentally friendly housekeeping products where appropriate.

Administration & Reporting

• Prepare daily, weekly, and monthly housekeeping reports.
• Monitor room cleaning productivity.
• Maintain housekeeping records and checklists.
• Submit inventory and linen reports.
• Participate in management meetings.
• Monitor departmental performance against budgets and KPIs.

Qualifications or requirements (e.g., education, skills)

Essential

• Diploma or Bachelor's Degree in Hospitality Management, Hotel Management, Housekeeping Management, or a related field.
• Strong knowledge of housekeeping operations, laundry management, and cleaning standards.

Desirable

• Certification in Housekeeping Operations or Hospitality Management.
• Training in occupational health and safety and environmental sustainability practices.

Experience needed

Minimum 5 years' experience in hotel housekeeping, with at least 3 years in a supervisory or management position within a full-service hotel.

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

Key Financial KPIs

• Housekeeping Cost per Occupied Room
• Linen Replacement Cost
• Cleaning Supplies Cost
• Inventory Accuracy
• Labour Cost Percentage

Key Performance Indicators (KPIs)

Financial

• Housekeeping Budget Compliance
• Housekeeping Cost per Occupied Room
• Linen Loss Percentage
• Laundry Cost Control
• Labour Cost Percentage

Operational

• Guest Room Inspection Score: ≥95%
• Guest Satisfaction for Cleanliness: ≥90%
• Public Area Inspection Score: ≥95%
• Room Readiness Before Check-in: ≥98%
• Maintenance Defects Reported Within One Hour: ≥95%

People

• Staff Turnover Rate
• Training Hours per Employee
• Employee Engagement Score
• Performance Appraisal Completion: 100%

• Plan, organise, and supervise all housekeeping activities.
• Ensure guest rooms, corridors, public areas, meeting rooms, offices, and staff facilities are cleaned and maintained to hotel standards.
• Conduct daily inspections of guest rooms and public areas.
• Ensure rooms are prepared according to arrival priorities.
• Monitor room status and coordinate with the Front Office on room availability.
• Ensure lost and found procedures are strictly followed.
• Maintain cleanliness standards throughout the hotel at all times.
• Ensure all guest rooms are thoroughly cleaned, inspected, and ready before check-in.
• Monitor room amenities, furniture, fixtures, and equipment.
• Ensure VIP rooms receive special attention and personalised presentation.
• Coordinate room deep-cleaning programmes.
• Ensure rooms are maintained according to four-star hospitality standards.
• Maintain spotless lobbies, restaurants, conference rooms, washrooms, staircases, and outdoor guest areas.
• Ensure public areas remain clean throughout operating hours.
• Coordinate cleaning schedules during conferences, weddings, and events.
• Monitor landscaping and exterior presentation in collaboration with the Maintenance team.
• Oversee hotel laundry operations.
• Ensure efficient washing, drying, ironing, and distribution of linen and uniforms.
• Maintain linen inventory and par stock levels.
• Control linen losses and damage.
• Coordinate uniform issuance and replacement.
• Ensure laundry equipment is properly maintained.
• Prepare departmental budgets.
• Monitor expenditure on cleaning chemicals, linen, uniforms, and guest supplies.
• Control housekeeping operating costs.
• Conduct monthly inventory counts.
• Maintain stock records and reorder supplies as required.
• Minimise wastage and prevent pilferage.
• Develop and maintain housekeeping Standard Operating Procedures (SOPs).
• Conduct routine quality inspections.
• Ensure all guest rooms meet inspection standards before release.
• Monitor guest feedback relating to cleanliness.
• Implement corrective actions where standards fall below expectations.
• Ensure compliance with hotel hygiene standards and occupational health and safety regulations.
• Ensure correct handling and storage of cleaning chemicals.
• Train staff on safe working practices.
• Conduct regular safety inspections.
• Report maintenance and safety hazards promptly.
• Ensure compliance with fire safety and emergency procedures.
• Inspect guest rooms for maintenance defects.
• Report repairs through the maintenance system.
• Follow up to ensure timely completion of maintenance work.
• Coordinate preventive maintenance programmes with the Engineering Department.
• Verify repaired rooms before returning them to service.
• Recruit, train, supervise, and mentor housekeeping staff.
• Prepare duty rosters and work schedules.
• Conduct performance appraisals.
• Coach employees on cleaning techniques and customer service.
• Promote teamwork, professionalism, and accountability.
• Manage disciplinary matters in accordance with hotel policies.
• Identify training and development needs.
• Promote environmentally responsible housekeeping practices.
• Implement water and energy conservation initiatives.
• Encourage responsible use of chemicals and cleaning materials.
• Support waste reduction and recycling programmes.
• Recommend environmentally friendly housekeeping products where appropriate.
• Prepare daily, weekly, and monthly housekeeping reports.
• Monitor room cleaning productivity.
• Maintain housekeeping records and checklists.
• Submit inventory and linen reports.
• Participate in management meetings.
• Monitor departmental performance against budgets and KPIs.

• Strong knowledge of housekeeping operations, laundry management, and cleaning standards.
• Ability to plan, organise, and supervise.
• Attention to detail.
• Customer service skills.
• Team leadership and management skills.
• Budget management.
• Inventory control.
• Quality assurance.
• Health, safety, and hygiene knowledge.
• Maintenance coordination.
• Environmental sustainability practices.
• Reporting and administration skills.

• Diploma or Bachelor's Degree in Hospitality Management, Hotel Management, Housekeeping Management, or a related field.
• Minimum 5 years' experience in hotel housekeeping.
• At least 3 years in a supervisory or management position within a full-service hotel.
• Certification in Housekeeping Operations or Hospitality Management (Desirable).
• Training in occupational health and safety and environmental sustainability practices (Desirable).