About Mzuzu International Academy

Mzuzu International Academy is a co-educational institution offering day and boarding education under the Cambridge IGCSE curriculum. The school is committed to integrating technology into teaching, learning, and administration.

Job Overview

The IT Assistant will support the smooth operation of the school’s ICT systems, ensuring reliable access to digital tools for staff and students. The role involves technical support, system maintenance, and assisting with classroom technology.Free job posting

The Role

Technical Support

• Provide first-line IT support to staff and students
• Troubleshoot hardware and software issues
• Set up and maintain computers, printers, projectors, and other devices

Network & Systems Support

• Assist in maintaining LAN, Wi-Fi, and internet connectivity
• Support user account management and access control
• Monitor systems and report technical issues

Classroom Support

• Ensure IT equipment is functional before lessons
• Support teachers in IT-integrated teaching
• Assist students with basic technical challenges

Software & Platform Management

• Install, configure, and update software applications
• Support Microsoft 365, email systems, and learning platforms
• Assist with password resets and user support

Maintenance & Asset Management

• Perform routine maintenance of IT equipment
• Maintain updated inventory of IT assets
• Report faults and equipment needs

Cybersecurity & Data Protection

• Promote safe and responsible use of IT
• Assist in maintaining system security (updates, antivirus, backups)

Administrative Support

• Maintain records of IT support requests
• Assist in preparing IT reports
• Support school activities such as examinations and presentations

Qualifications and Experience

• Diploma or Certificate in IT, Computer Science, or related field
• Basic knowledge of computer hardware, software, and networking
• Experience with Windows OS and Microsoft Office / Microsoft 365
• Previous experience in a school environment is an added advantage

Key Attributes

• Problem-solving skills and attention to detail
• Good communication and interpersonal skills
• Ability to work independently and as part of a team
• Organized and proactive approach to work

• Provide first-line IT support to staff and students
• Troubleshoot hardware and software issues
• Set up and maintain computers, printers, projectors, and other devices
• Assist in maintaining LAN, Wi-Fi, and internet connectivity
• Support user account management and access control
• Monitor systems and report technical issues
• Ensure IT equipment is functional before lessons
• Support teachers in IT-integrated teaching
• Assist students with basic technical challenges
• Install, configure, and update software applications
• Support Microsoft 365, email systems, and learning platforms
• Assist with password resets and user support
• Perform routine maintenance of IT equipment
• Maintain updated inventory of IT assets
• Report faults and equipment needs
• Promote safe and responsible use of IT
• Assist in maintaining system security (updates, antivirus, backups)
• Maintain records of IT support requests
• Assist in preparing IT reports
• Support school activities such as examinations and presentations

• Problem-solving skills
• Attention to detail
• Good communication skills
• Interpersonal skills
• Ability to work independently
• Ability to work as part of a team
• Organized approach to work
• Proactive approach to work

• Diploma or Certificate in IT, Computer Science, or related field
• Basic knowledge of computer hardware, software, and networking
• Experience with Windows OS and Microsoft Office / Microsoft 365
• Previous experience in a school environment is an added advantage