About the role

Based in our Malawi office, this IT Intern will support the local IT team in managing day-to-day infrastructure and providing first-line technical support to staff. This is a learning-focused role suited to a motivated graduate eager to gain hands-on experience in IT support and systems administration in a fast-paced, multi-market environment.

Duties and Responsibilities

• Assist in maintaining local IT infrastructure including servers, networks, and endpoint devices.
• Provide first-line technical support to Malawi-based staff under supervision, helping to resolve issues promptly.
• Support network security, data backup, and disaster recovery procedures.
• Assist with deployment of enterprise software, user accounts, and access permissions.
• Support audio/video conferencing and collaboration tools for the office.
• Help maintain the IT asset inventory.
• Assist with ensuring compliance with organisational IT policies and local regulations.
• Support IT training and orientation for new staff members.
• Assist with basic application and system health monitoring under guidance from senior team members.
• Help document and maintain IT runbooks and incident records.
• Support in-country IT and operations teams under supervision to assist with issue resolution.

Skills and Experience

• Recently completed a Bachelor’s degree in IT, Computer Science, or related field.
• Basic understanding of networking concepts (LAN/WAN) and Windows/Linux environments
• Eagerness to learn and a proactive approach to problem-solving.
• Good communication skills, with the ability to explain technical issues clearly.
• Fluency in English required.
• Familiarity with cloud services such as Microsoft 365 or Azure.
• Basic awareness of IT security best practices.
• Relevant certifications such as CompTIA IT Fundamentals, ITIL Foundation, or similar.

• Assist in maintaining local IT infrastructure including servers, networks, and endpoint devices.
• Provide first-line technical support to Malawi-based staff under supervision, helping to resolve issues promptly.
• Support network security, data backup, and disaster recovery procedures.
• Assist with deployment of enterprise software, user accounts, and access permissions.
• Support audio/video conferencing and collaboration tools for the office.
• Help maintain the IT asset inventory.
• Assist with ensuring compliance with organisational IT policies and local regulations.
• Support IT training and orientation for new staff members.
• Assist with basic application and system health monitoring under guidance from senior team members.
• Help document and maintain IT runbooks and incident records.
• Support in-country IT and operations teams under supervision to assist with issue resolution.

• Basic understanding of networking concepts (LAN/WAN) and Windows/Linux environments
• Eagerness to learn and a proactive approach to problem-solving.
• Good communication skills, with the ability to explain technical issues clearly.
• Fluency in English required.
• Familiarity with cloud services such as Microsoft 365 or Azure.
• Basic awareness of IT security best practices.

• Recently completed a Bachelor’s degree in IT, Computer Science, or related field.
• Relevant certifications such as CompTIA IT Fundamentals, ITIL Foundation, or similar.