The Office of the Ombudsman is a public body established under the Republic of Malawi Constitution. Section 123 of the Constitution accords the Office of the Ombudsman the mandate to investigate any and all cases where it is alleged that a person or a group of persons have suffered an injustice and there appears to be no any remedy reasonably available by way of proceedings in a court or by way of appeal from court or where there is no other practicable remedy.

Responsibilities or duties

• Investigating complaints of alleged maladministration;
• Following-up on compliance of Ombudsman’s Determinations and recommending appropriate action;
• Participating in systemic investigations;
• Conducting research in areas identified in the course of investigations or reported maladministration;
• Coordinating safe custody of all investigative records and evidence;
• Analyzing statistics from the case load management system and submitting reports to the Principal Investigations Officer;
• Compiling, producing and submitting investigations and research reports; Drafting activity, quarterly and annual department/section reports;
• Supervising the work of the registry on cases received, referred, investigated and resolved; and
• Supervising and appraising Assistant Investigations and Research Officer and other officers under his/her charge.

Qualifications or requirements

Accredited Bachelor’s Degree in Social Science, Political Science, Public Policy or Human Rights and Governance.

Experience needed

At least two (2) years’ post-qualification work experience in a related field

Or

Serving officers with an accredited Bachelor’s Degree in any relevant field with at least four (4) years’ work experience.

Required Competencies and attributes

• Be of high integrity;
• Working experience in accountability and oversight functions;
• Team builder and ability to work without supervision;
• Good track record of interpersonal skills;
• Sufficient knowledge in Human rights and Governance;
• Have excellent negotiation and analytical skills;
• Have excellent oral and written communication skills; and
• Computer knowledge in Microsoft Office (word, excel, access) and other computer packages.

• Investigating complaints of alleged maladministration;
• Following-up on compliance of Ombudsman’s Determinations and recommending appropriate action;
• Participating in systemic investigations;
• Conducting research in areas identified in the course of investigations or reported maladministration;
• Coordinating safe custody of all investigative records and evidence;
• Analyzing statistics from the case load management system and submitting reports to the Principal Investigations Officer;
• Compiling, producing and submitting investigations and research reports; Drafting activity, quarterly and annual department/section reports;
• Supervising the work of the registry on cases received, referred, investigated and resolved; and
• Supervising and appraising Assistant Investigations and Research Officer and other officers under his/her charge.

• Be of high integrity;
• Working experience in accountability and oversight functions;
• Team builder and ability to work without supervision;
• Good track record of interpersonal skills;
• Sufficient knowledge in Human rights and Governance;
• Have excellent negotiation and analytical skills;
• Have excellent oral and written communication skills; and
• Computer knowledge in Microsoft Office (word, excel, access) and other computer packages.

• Accredited Bachelor’s Degree in Social Science, Political Science, Public Policy or Human Rights and Governance.