Company Overview

Cashcity Microloan Company is a mission-driven financial service provider offering payday loans, employer guarantee loans, and accessible financing to entrepreneurs, small business owners, and underserved individuals who lack access to traditional banking. Our focus is on financial inclusion—empowering communities by bridging the financing gap for those who need capital to start or grow a business, improve livelihoods, or meet essential needs.

Role Context

We are hiring 4 Loans Officers reporting to the Head of Credit. In this role, you will assess creditworthiness, structure loan proposals, and help drive Malawi's economic growth by enabling individuals and small businesses to access flexible, affordable financing.

Key Responsibilities

• Meet with applicants to gather information and discuss financing needs.
• Explain loan products, terms, and credit options.
• Obtain, verify, and analyze financial information (credit reports, income, assets).
• Assess creditworthiness and determine loan feasibility.
• Structure loan proposals aligned with underwriting guidelines.
• Review loan agreements for accuracy and regulatory compliance.
• Approve loans within authorized limits or refer to management.
• Coordinate collateral appraisals and property valuations.
• Submit complete applications to underwriting and communicate decisions.
• Maintain and update loan files and documentation.
• Monitor loan performance post-disbursement and support compliance.
• Build referral networks and analyze potential loan markets.
• Handle customer inquiries and complaints.
• Perform any other duties as assigned.

Key Requirements

• Bachelor's degree in Finance, Banking, Business, or a related field (preferred).
• Minimum 3 years' experience in credit management.
• OR a Diploma in Banking or related field with 5 years' experience in credit management.
• Must be tech-savvy and able to prepare work programs and weekly progress reports.
• Strong credit analysis, communication, and customer service skills.
• A keen eye for detail—precision in paperwork is essential.

• Meet with applicants to gather information and discuss financing needs.
• Explain loan products, terms, and credit options.
• Obtain, verify, and analyze financial information (credit reports, income, assets).
• Assess creditworthiness and determine loan feasibility.
• Structure loan proposals aligned with underwriting guidelines.
• Review loan agreements for accuracy and regulatory compliance.
• Approve loans within authorized limits or refer to management.
• Coordinate collateral appraisals and property valuations.
• Submit complete applications to underwriting and communicate decisions.
• Maintain and update loan files and documentation.
• Monitor loan performance post-disbursement and support compliance.
• Build referral networks and analyze potential loan markets.
• Handle customer inquiries and complaints.
• Perform any other duties as assigned.

• Tech-savvy
• Credit analysis
• Communication
• Customer service
• Attention to detail

• Bachelor's degree in Finance, Banking, Business, or a related field (preferred).
• Minimum 3 years' experience in credit management.
• OR a Diploma in Banking or related field with 5 years' experience in credit management.
• Must be tech-savvy and able to prepare work programs and weekly progress reports.
• Strong credit analysis, communication, and customer service skills.
• A keen eye for detail—precision in paperwork is essential.