Background

Chuma Changa Credit Limited is a growing microfinance institution committed to empowering individuals and small businesses in Malawi. We are seeking a dynamic and experienced Operations Manager to join our team and drive operational excellence.

Responsibilities

The Operations Manager will be responsible for overseeing the day-to-day operations of the company, ensuring efficiency, compliance, and customer satisfaction. Key responsibilities include:

• Developing and implementing operational strategies to achieve business objectives.
• Managing and optimizing all operational processes, including loan origination, disbursement, and recovery.
• Ensuring compliance with all relevant regulations and policies.
• Leading and motivating the operations team to achieve performance targets.
• Monitoring operational performance and identifying areas for improvement.
• Managing budgets and controlling operational costs.
• Liaising with other departments to ensure seamless operations.

Qualifications and Requirements

The ideal candidate will possess:

• A Bachelor's degree in Business Administration, Finance, Management, or a related field.
• A minimum of 5 years of experience in operations management, preferably within the microfinance or financial services sector.
• Strong understanding of microfinance operations and regulatory frameworks.
• Excellent leadership, communication, and interpersonal skills.
• Proven ability to develop and implement operational strategies.
• Proficiency in relevant software and operational tools.
• Strong analytical and problem-solving skills.

Additional Details

This is a full-time position based in Lilongwe. We offer a competitive salary and benefits package, as well as opportunities for professional growth within a dynamic organization.

• Developing and implementing operational strategies to achieve business objectives.
• Managing and optimizing all operational processes, including loan origination, disbursement, and recovery.
• Ensuring compliance with all relevant regulations and policies.
• Leading and motivating the operations team to achieve performance targets.
• Monitoring operational performance and identifying areas for improvement.
• Managing budgets and controlling operational costs.
• Liaising with other departments to ensure seamless operations.

• Strong understanding of microfinance operations and regulatory frameworks.
• Excellent leadership, communication, and interpersonal skills.
• Proven ability to develop and implement operational strategies.
• Proficiency in relevant software and operational tools.
• Strong analytical and problem-solving skills.

• A Bachelor's degree in Business Administration, Finance, Management, or a related field.