Background

VisionFund Malawi is a Christian, mission-driven deposit-taking microfinance institution committed to empowering caregivers in hard-to-reach, underserved communities. Guided by our faith and values, we serve the most vulnerable families regardless of religion, ethnicity, gender, or background to help them build secure, dignified futures for their children. Our work is rooted in compassion, integrity, and a deep belief in the potential of every individual.

We are seeking a passionate, detail-oriented, and service-driven People and Culture Officer to support the effective implementation of our human capital strategy at Head Office in Lilongwe. This role is pivotal in fostering a high-performance, values-aligned culture through robust onboarding, performance management, and staff development systems.

Key Responsibilities:

• Support end-to-end recruitment processes from screening and selection to onboarding and orientation ensuring a seamless candidate experience.
• Coordinate timely renewal of employment contracts and maintain accurate personnel records.
• Facilitate the Learning, Orientation, and Role Onboarding (LOOP) process to accelerate staff integration and productivity.
• Design and deliver a structured new staff induction program, including content, schedule, and alignment with organizational values.
• Partner with managers to set SMART performance targets, align performance contracts with job descriptions, and conduct quarterly performance reviews.
• Administer performance appraisal processes and support the implementation of performance improvement plans.
• Recommend and coordinate staff recognition initiatives to celebrate milestones and reinforce positive behaviors.
• Support the development of promotion criteria and performance indicators in consultation with the People & Culture Manager.
• Coordinate training needs assessments and ensure timely delivery of capacity-building programs.

Qualifications, Skills & Competencies:

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• A minimum of 3 years proven experience in HR operations, preferably within financial services, NGOs, or mission-driven organizations.
• Proficiency in Sage VIP Payroll is mandatory; experience with other HRIS platforms is an added advantage.
• Strong interpersonal, communication, and facilitation skills with the ability to engage diverse stakeholders.
• Highly organized, proactive, and able to manage multiple priorities under tight deadlines.
• Demonstrated commitment to equity, inclusion, and ethical people practices.
• Alignment with VisionFund’s Christian values and passion for serving vulnerable communities.

• Support end-to-end recruitment processes from screening and selection to onboarding and orientation ensuring a seamless candidate experience.
• Coordinate timely renewal of employment contracts and maintain accurate personnel records.
• Facilitate the Learning, Orientation, and Role Onboarding (LOOP) process to accelerate staff integration and productivity.
• Design and deliver a structured new staff induction program, including content, schedule, and alignment with organizational values.
• Partner with managers to set SMART performance targets, align performance contracts with job descriptions, and conduct quarterly performance reviews.
• Administer performance appraisal processes and support the implementation of performance improvement plans.
• Recommend and coordinate staff recognition initiatives to celebrate milestones and reinforce positive behaviors.
• Support the development of promotion criteria and performance indicators in consultation with the People & Culture Manager.
• Coordinate training needs assessments and ensure timely delivery of capacity-building programs.

• Proficiency in Sage VIP Payroll is mandatory; experience with other HRIS platforms is an added advantage.
• Strong interpersonal, communication, and facilitation skills with the ability to engage diverse stakeholders.
• Highly organized, proactive, and able to manage multiple priorities under tight deadlines.
• Demonstrated commitment to equity, inclusion, and ethical people practices.
• Alignment with VisionFund’s Christian values and passion for serving vulnerable communities.

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• A minimum of 3 years proven experience in HR operations, preferably within financial services, NGOs, or mission-driven organizations.