Background

Malawi Catering Services Limited invites applications from suitably qualified individuals of Malawian origin to fill the following vacant positions tenable at its Head Office at Kamuzu International Airport (KIA) in Lilongwe and Mpale Cultural Village in Mangochi.

The candidates should be experienced, flexible, enthusiastic, and with an “I can-do attitude’’ to join our team as follows: -

Job Summary

The Pool Waiter/ress provides exceptional food and beverage service to guests at the pool area, ensuring a relaxing and enjoyable experience. The role involves taking orders, serving food and drinks promptly, maintaining the cleanliness of the poolside area, and delivering outstanding customer service in accordance with hotel or resort standards.

Work Conditions

• Work is primarily outdoors in varying weather conditions.
• Shifts may include weekends, evenings, and holidays.
• Uniform and grooming standards must be strictly followed.

• Greet guests courteously and provide menus, recommendations, and assistance with orders.
• Take food and beverage orders accurately and relay them to the kitchen or bar.
• Serve food and drinks promptly, ensuring correct presentation and temperature.
• Anticipate guest needs and respond promptly to requests or concerns.
• Maintain cleanliness and tidiness of poolside tables, loungers, and service areas.
• Ensure that all service stations are fully stocked with napkins, cutlery, glasses, and other supplies.
• Follow hygiene and sanitation standards in handling food and beverages.
• Process guest checks and handle payments accurately (if applicable).
• Communicate effectively with the kitchen, bar, and other departments to ensure smooth service.
• Assist in setting up and closing the pool area, including arranging furniture and checking supplies.
• Comply with all hotel policies, safety regulations, and grooming standards.
• Promote menu items, daily specials, and poolside promotions to enhance sales.

• Excellent communication and interpersonal skills.
• Strong customer service orientation and a positive attitude.
• Ability to work in outdoor conditions (sun, humidity, etc.).
• Basic knowledge of food and beverage service standards.
• Physically fit and able to stand or walk for extended periods.
• Team player with attention to detail and a neat personal appearance.

• MSCE certificate;
• MIT Diploma Hotel Management Training preferred.
• Previous experience as a waiter or server, preferably in a hotel, resort, or poolside environment.