The role of a Receptionist is crucial for providing a welcoming and efficient first point of contact for guests and visitors. This position requires a professional demeanor and excellent organizational skills to manage front desk operations smoothly.

Responsibilities:

• Handling guest check-in, check-out and reservations.
• Managing bookings and room allocation.
• Handling cash, POS and issuing receipts.
• Providing excellent customer service and communication.
• Maintaining professional phone, email and WhatsApp etiquette.
• Ability to multitask and stay calm under pressure.

Requirements:

• Must be 20 years and above.
• MSCE – Diploma in Hospitality, Front Office, Tourism or Business is an added advantage.
• 1–2 years experience as Receptionist.
• Fluent in English and Chichewa.
• Computer literate (Word, Excel, Email).
• Must be neat, smart and well-presented.
• Willing to work shifts, weekends and holidays.

• Handling guest check-in, check-out and reservations.
• Managing bookings and room allocation.
• Handling cash, POS and issuing receipts.
• Providing excellent customer service and communication.
• Maintaining professional phone, email and WhatsApp etiquette.
• Ability to multitask and stay calm under pressure.

• Excellent customer service and communication.
• Professional phone, email and WhatsApp etiquette.
• Handling guest check-in, check-out and reservations.
• Managing bookings and room allocation.
• Handling cash, POS and issuing receipts.
• Ability to multitask and stay calm under pressure.

• Must be 20 years and above.
• MSCE – Diploma in Hospitality, Front Office, Tourism or Business is an added advantage.
• 1–2 years experience as Receptionist.
• Fluent in English and Chichewa.
• Computer literate (Word, Excel, Email).
• Must be neat, smart and well-presented.
• Willing to work shifts, weekends and holidays.