Background

Smile Life Insurance Company Limited, a reputable Life insurance services provider specializing in Group Life Insurance Policies, is looking for a warm, welcoming, organized individual to fill the position of Receptionist tenable at Lilongwe Branch.

Reporting Structure

Reporting to the Branch Manager.

Qualification & Experience Required

Essential Skills & Qualifications

Communication: Excellent verbal and written skills.

Organization: Strong multitasking, time management, and filing skills.

Technical: Proficiency in MS Office, data entry, and office software.

Interpersonal: Professionalism, accuracy, and ability to work in a fast-paced environment.

Qualifications And Experience

Diploma in Business Administration / Management, Hospitality Management, or any related field.

Minimum of 2 years’ work experience in a similar role.

• Client & Visitor Management: Greet visitors, direct them to appropriate persons, answer general inquiries, and provide a friendly atmosphere.
• Communication: Handle incoming calls, take messages, and route them to the appropriate persons.
• Scheduling: Book, confirm, and manage appointments for clients.
• Administrative Support: Sort mail/deliveries, manage office supplies, data entry, photocopy, and maintain organized files.
• Insurance-Specific Tasks (if applicable): Verify insurance details and provide relevant information to clients.
• Finance: Collecting payments, issuing receipts, recording transactions properly and management of petty cash.
• Performing other clerical receptionist duties as assigned from time to time.

• Excellent verbal and written communication skills
• Strong multitasking, time management, and filing skills
• Proficiency in MS Office, data entry, and office software
• Professionalism, accuracy, and ability to work in a fast-paced environment

• Diploma in Business Administration / Management, Hospitality Management, or any related field