Background

With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Job Purpose

Reporting to the Regional Technical Excellence Director at the Southern Africa Regional Office, the Regional Sponsorship Lead provides strategic direction and technical leadership to the region focused on the implementation of World Vision sponsorship priorities and deliverables. The Regional Sponsorship Lead is a critical role in leading, establishing and maintaining effective and efficient sponsorship management and quality assurance, including effective data management and use, and sufficient Field Office (FO) capacity for their implementation. The position provides leadership of all sponsorship business processes, operational support in sponsorship business processes and systems capability, support the delivery of sponsor engagement features, and risk management and mitigation. This position also ensures solid engagement with FOs and Global Centre technical teams to ensure provision of support to the FOs for stronger and excellent sponsorship management.

Major Responsibilities

Sponsorship Management and Quality Assurance

Sponsorship Operations

• Lead field offices’ Rich Media annual planning process in coordination with GC Sponsorship.
• Provide subject matter expertise and inputs to sponsorship elements of FO plans, annual operating/business plans that will ensure strong integration of sponsorship operations.
• Provide key inputs for the improvement of safeguarding, child engagement and participation integration in sponsorship processes.
• Provide technical guidance to national offices during the annual and ongoing data quality processes.
• Guide the roll out of the sponsorship quality framework in the national offices.
• Lead the roll out and continuous utilisation of child sponsorship capacity building framework
• Lead the regional sponsorship technical support network.
• Lead and contribute in the regional and partnership networks and workgroups developing their understanding, engagement and action on sponsorship.
• Generate, review, and ensure regional and field offices’ leadership visibility of regional level periodic status/progress reports on sponsorship and Registered Children well-being and participation.

Quality Assurance

• Lead the ongoing review of periodic sponsorship programming operations reports to identify performance, risks, opportunities and needs for support. Some of these reports are: GNOD, SOI and monthly exception reports.
• Establish regional quality assurance support mechanism for and oversee the fulfilment of the agreed RC portfolio by the national offices including supply of registered child data and quality rich media to Support Offices.
• Lead and support the timely submission of regional monthly and quarterly SOI reports.
• Ensure appropriate reports are received from relevant GC teams and preliminary consolidation is done for analysis and finalization.
• Manage the gathering and the preliminary progress reports for major regional sponsorship projects and provide support to national offices in their implementation where necessary e.g. Managing Sponsorship for Excellence (MS4E), Sponsorship Basic Training (SBT) roll-out, adjustment to Child Monitoring Standard implementation, as well as other implementation e.g. Horizon Hope, implementation of modified Partnership Sponsorship Standards.
• Lead planning, implementation, monitoring and evaluation of regional sponsorship capacity building initiatives.
• Lead and support FOs to implement functional and management actions related to sponsorship reports and analytics. Monitor and report on progress against corrective and management actions.
• Lead identifications and reviews of business process in FO, assist where specific challenges have been identified with respect to the SOI and/or Sponsorship standards.

Sponsorship Initiative

• Strategically plan for capacity building of Sponsorship 3.0 and sponsorship basics including Walking with Volunteers, SBT4 DP, digital literacy for FOs.
• Map FOs capacities and identify challenges to address with a focus on digital literacy/champions.
• Align, be strategic and involved in communication on Sponsorship Initiative, especially FOs in Wave 1, 2 and 3
• Ensure “contextualization” and continue to push for field offices to consider, for example, age, disability, region/country, capacity.
• Participate in development and contextualization of Quality Assurance Framework simplification of process that supports FOs proactively.
• Support FOs in child-led processes (simple and practical) working with adolescents more practically.
• Support fragility platform to have ongoing view and updates on child sponsorship in fragility.
• Lead and support implementation of Relational Spaces for Children with FOs in collaboration with the GC Sponsorship Operations and Engagement team
• Support business implementation and change management of Sponsorship Initiative efforts with necessary business process changes and data quality assurance processes
• Lead scale-out of the sponsorship field operating model as a multi-year change process strengthening integration of sponsorship in frontline staff and volunteers’ roles
• Provide support to the development of quality assurance frameworks and mechanisms to ensure that the change processes including data have quality and are aligned with Regional and global principles and standards.

Sponsorship Business Systems Capability

Business Systems and Operational Capacity Building

• Lead the implementation of Field Office capacity building effort focusing on operational aspects and business systems support partnering with RO IT and in coordination with GC Sponsorship and WV Global Technology and Digital Solutions (GTD), specifically on:
• Sponsorship Operations indicators [SOI] (systems, database, reporting)
• Digital assets (photos, videos, correspondence, etc.) and sponsor features
• Horizon HOPE
• Horizon desktop and mobile applications.
• Provide ongoing review of FO operations for identification of support needs and Lead provision of the needed support with RO IT and GC teams (Sponsorship, WVGTD, others).
• Lead consistent review of the various sponsorship systems databases, users’ understanding, databases usage and performance, and Lead with the Regional IT on urgent action items, risks, and any issue requiring escalation.
• Assist in the development, testing and application of capacity building and operational resources relevant to all sponsorship business systems in coordination with global sponsorship teams.
• Conduct Field Office sponsorship capacity review and develop capacity building plans in consultation with the National Office Sponsorship Managers/Directors.

Business Systems and Operational Support

• Facilitate and adequately support the enhanced utilisation of Horizon HOPE in alignment with global and regional sponsorship strategic objectives and priorities.
• Lead with RO IT and, if necessary, WVGTD-SSS technical support group (Helpdesk) in resolving issues raised by Field Offices and/or Area Programmes’ sponsorship business systems operations.
• Facilitates the implementation of new business systems initiatives and digital transformations through capacity building of Field Office staff in partnership with RO IT.
• Review Field Offices’ inputs to Service Operations Indicators (SOI) databases for timeliness, completeness and accuracy, as well as operational trends indicating performance, risks, opportunities and needs for support.
• Design mechanism

KNOWLEDGE/QUALIFICATIONS FOR THE ROLE

Required Professional Experience

Leadership: At least 5 years’ experience in development work, out of which at least two years in leading a team at country or regional level.

World Vision Child Sponsorship Model

• In depth understanding and experience in Child Sponsorship and its contribution to children
• At least 2 years’ experience of supervising/managing sponsorship at country or cluster level.
• Demonstrated competencies in sponsorship management, especially on sponsorship business processes and systems.

• Lead field offices’ Rich Media annual planning process in coordination with GC Sponsorship.
• Provide subject matter expertise and inputs to sponsorship elements of FO plans, annual operating/business plans that will ensure strong integration of sponsorship operations.
• Provide key inputs for the improvement of safeguarding, child engagement and participation integration in sponsorship processes.
• Provide technical guidance to national offices during the annual and ongoing data quality processes.
• Guide the roll out of the sponsorship quality framework in the national offices.
• Lead the roll out and continuous utilisation of child sponsorship capacity building framework
• Lead the regional sponsorship technical support network.
• Lead and contribute in the regional and partnership networks and workgroups developing their understanding, engagement and action on sponsorship.
• Generate, review, and ensure regional and field offices’ leadership visibility of regional level periodic status/progress reports on sponsorship and Registered Children well-being and participation.
• Lead the ongoing review of periodic sponsorship programming operations reports to identify performance, risks, opportunities and needs for support. Some of these reports are: GNOD, SOI and monthly exception reports.
• Establish regional quality assurance support mechanism for and oversee the fulfilment of the agreed RC portfolio by the national offices including supply of registered child data and quality rich media to Support Offices.
• Lead and support the timely submission of regional monthly and quarterly SOI reports.
• Ensure appropriate reports are received from relevant GC teams and preliminary consolidation is done for analysis and finalization.
• Manage the gathering and the preliminary progress reports for major regional sponsorship projects and provide support to national offices in their implementation where necessary e.g. Managing Sponsorship for Excellence (MS4E), Sponsorship Basic Training (SBT) roll-out, adjustment to Child Monitoring Standard implementation, as well as other implementation e.g. Horizon Hope, implementation of modified Partnership Sponsorship Standards.
• Lead planning, implementation, monitoring and evaluation of regional sponsorship capacity building initiatives.
• Lead and support FOs to implement functional and management actions related to sponsorship reports and analytics. Monitor and report on progress against corrective and management actions.
• Lead identifications and reviews of business process in FO, assist where specific challenges have been identified with respect to the SOI and/or Sponsorship standards.
• Strategically plan for capacity building of Sponsorship 3.0 and sponsorship basics including Walking with Volunteers, SBT4 DP, digital literacy for FOs.
• Map FOs capacities and identify challenges to address with a focus on digital literacy/champions.
• Align, be strategic and involved in communication on Sponsorship Initiative, especially FOs in Wave 1, 2 and 3
• Ensure “contextualization” and continue to push for field offices to consider, for example, age, disability, region/country, capacity.
• Participate in development and contextualization of Quality Assurance Framework simplification of process that supports FOs proactively.
• Support FOs in child-led processes (simple and practical) working with adolescents more practically.
• Support fragility platform to have ongoing view and updates on child sponsorship in fragility.
• Lead and support implementation of Relational Spaces for Children with FOs in collaboration with the GC Sponsorship Operations and Engagement team
• Support business implementation and change management of Sponsorship Initiative efforts with necessary business process changes and data quality assurance processes
• Lead scale-out of the sponsorship field operating model as a multi-year change process strengthening integration of sponsorship in frontline staff and volunteers’ roles
• Provide support to the development of quality assurance frameworks and mechanisms to ensure that the change processes including data have quality and are aligned with Regional and global principles and standards.
• Lead the implementation of Field Office capacity building effort focusing on operational aspects and business systems support partnering with RO IT and in coordination with GC Sponsorship and WV Global Technology and Digital Solutions (GTD), specifically on: Sponsorship Operations indicators [SOI] (systems, database, reporting), Digital assets (photos, videos, correspondence, etc.) and sponsor features, Horizon HOPE, Horizon desktop and mobile applications.
• Provide ongoing review of FO operations for identification of support needs and Lead provision of the needed support with RO IT and GC teams (Sponsorship, WVGTD, others).
• Lead consistent review of the various sponsorship systems databases, users’ understanding, databases usage and performance, and Lead with the Regional IT on urgent action items, risks, and any issue requiring escalation.
• Assist in the development, testing and application of capacity building and operational resources relevant to all sponsorship business systems in coordination with global sponsorship teams.
• Conduct Field Office sponsorship capacity review and develop capacity building plans in consultation with the National Office Sponsorship Managers/Directors.
• Facilitate and adequately support the enhanced utilisation of Horizon HOPE in alignment with global and regional sponsorship strategic objectives and priorities.
• Lead with RO IT and, if necessary, WVGTD-SSS technical support group (Helpdesk) in resolving issues raised by Field Offices and/or Area Programmes’ sponsorship business systems operations.
• Facilitates the implementation of new business systems initiatives and digital transformations through capacity building of Field Office staff in partnership with RO IT.
• Review Field Offices’ inputs to Service Operations Indicators (SOI) databases for timeliness, completeness and accuracy, as well as operational trends indicating performance, risks, opportunities and needs for support.
• Design mechanism