JOB DESCRIPTION

Trident Security Company is seeking an experienced, commercially driven and results-oriented Sales Manager to lead our sales and business development activities across our security solutions portfolio. The Sales Manager will be responsible for driving revenue growth through the acquisition of new clients, development of existing client relationships, identification of new business opportunities, and effective management of the sales process from initial engagement through to on boarding and service delivery. This is a target-led role suited to an ambitious sales professional who is motivated by results, takes ownership of their sales pipeline and has a proven ability to consistently meet and exceed commercial targets.

ROLES AND RESPONSIBILITIES

Business Development and Client Acquisition

• Identify, develop and pursue new business opportunities across the company’s security services and solutions.
• Proactively generate leads through networking, referrals, market research, cold calling, client visits, tenders, partnerships and other business development activities.
• Conduct client surveys and site assessments to understand prospective clients’ security requirements.
• Prepare and deliver professional sales presentations, quotations and proposals.
• Manage the complete sales cycle from prospecting and initial engagement through negotiation, closing and handover.
• Build and maintain a healthy and commercially viable sales pipeline.
• Monitor market trends, competitor activity and customer requirements to identify opportunities for business growth.
• Develop relationships with key decision-makers and influencers within prospective and existing client organisations.
• Participate in tenders, bids and other formal procurement processes where appropriate.

Client Relationship Management

• Build and maintain strong, professional and long-term relationships with clients.
• Act as a key point of contact for clients during the sales and on boarding process.
• Ensure that client requirements and expectations are clearly understood and communicated internally.
• Maintain regular communication with clients to assess satisfaction, identify concerns and uncover additional business opportunities.
• Respond promptly and professionally to client and sales-related queries.
• Assist in resolving client concerns and coordinate with the relevant teams to ensure timely solutions.
• Conduct regular client reviews and identify opportunities to strengthen relationships and improve retention.
• Maintain accurate and up-to-date client and prospect records.

Sales Handover and Technical Coordination

• Work closely with the Technical team from the proposal stage through to installation and client handover.
• Ensure that technical requirements, scope of work and client expectations are clearly communicated to the Technical team.
• Coordinate site surveys, installations and commissioning activities where required.
• Monitor progress of sales-related technical work to ensure agreed timelines are achieved.
• Ensure that technical challenges affecting client delivery are identified and escalated promptly.
• Support the Technical team in resolving client-related issues arising during onboarding or implementation.
• Ensure that clients receive a professional and seamless experience from initial sale through to service delivery.
• Follow up after installation or onboarding to confirm client satisfaction and identify any outstanding requirements.

Reporting and Sales Administration

• Provide regular reports to management on sales activities, pipeline development, opportunities and business performance.
• Maintain accurate records of prospects, quotations, proposals, contracts and sales opportunities.
• Provide management with relevant market intelligence and competitor information.
• Track the progress of major opportunities and provide appropriate forecasts.
• Report on client feedback, emerging customer requirements and potential risks.
• Ensure that sales documentation and client information are maintained accurately and professionally.
• Provide accurate sales forecasts to support business planning and resource allocation.

SKILLS AND EXPERIENCE

• 5 years of experience in sales, preferably within security or related industries
• Excellent interpersonal and negotiation skills
• Strong written and verbal communication skills
• Experience in managing client relationships, procurement, and technical teams
• Proven ability to meet sales targets

• Identify, develop and pursue new business opportunities across the company’s security services and solutions.
• Proactively generate leads through networking, referrals, market research, cold calling, client visits, tenders, partnerships and other business development activities.
• Conduct client surveys and site assessments to understand prospective clients’ security requirements.
• Prepare and deliver professional sales presentations, quotations and proposals.
• Manage the complete sales cycle from prospecting and initial engagement through negotiation, closing and handover.
• Build and maintain a healthy and commercially viable sales pipeline.
• Monitor market trends, competitor activity and customer requirements to identify opportunities for business growth.
• Develop relationships with key decision-makers and influencers within prospective and existing client organisations.
• Participate in tenders, bids and other formal procurement processes where appropriate.
• Build and maintain strong, professional and long-term relationships with clients.
• Act as a key point of contact for clients during the sales and on boarding process.
• Ensure that client requirements and expectations are clearly understood and communicated internally.
• Maintain regular communication with clients to assess satisfaction, identify concerns and uncover additional business opportunities.
• Respond promptly and professionally to client and sales-related queries.
• Assist in resolving client concerns and coordinate with the relevant teams to ensure timely solutions.
• Conduct regular client reviews and identify opportunities to strengthen relationships and improve retention.
• Maintain accurate and up-to-date client and prospect records.
• Work closely with the Technical team from the proposal stage through to installation and client handover.
• Ensure that technical requirements, scope of work and client expectations are clearly communicated to the Technical team.
• Coordinate site surveys, installations and commissioning activities where required.
• Monitor progress of sales-related technical work to ensure agreed timelines are achieved.
• Ensure that technical challenges affecting client delivery are identified and escalated promptly.
• Support the Technical team in resolving client-related issues arising during onboarding or implementation.
• Ensure that clients receive a professional and seamless experience from initial sale through to service delivery.
• Follow up after installation or onboarding to confirm client satisfaction and identify any outstanding requirements.
• Provide regular reports to management on sales activities, pipeline development, opportunities and business performance.
• Maintain accurate records of prospects, quotations, proposals, contracts and sales opportunities.
• Provide management with relevant market intelligence and competitor information.
• Track the progress of major opportunities and provide appropriate forecasts.
• Report on client feedback, emerging customer requirements and potential risks.
• Ensure that sales documentation and client information are maintained accurately and professionally.
• Provide accurate sales forecasts to support business planning and resource allocation.

• Excellent interpersonal and negotiation skills
• Strong written and verbal communication skills
• Experience in managing client relationships, procurement, and technical teams
• Proven ability to meet sales targets

• 5 years of experience in sales, preferably within security or related industries