Background

Salima Sugar Company Limited (SSCL) is a limited liability Company incorporated in Malawi under the Companies Act with postal address PO. Box 200, Lilongwe and Head Office at Matundu Mbulo Office Complex in Lilongwe.

SSCL is a subsidiary of Greenbelt Investments Holdings Limited. The Company’s business is development of sugar plantations, production of sugar and its byproducts for the Malawi and export markets.

The Company is now looking for dynamic and well versed individuals to fill the following position:

A Service Engineer Manager’s job is to oversee and manage a team of service engineers, ensuring efficient and effective service delivery to customers, while also focusing on process improvement and technical guidance. He or she is responsible for planning, organizing, and coordinating service operations, as well as mentoring and developing the team.

Key Responsibilities:

Team Leadership and Management:

• Lead and mentor a team of service engineers, providing technical guidance and support.
• Develop and implement training programs for the team.
• Evaluate team performance and provide constructive feedback.
• Handle performance management, including appraisals and disciplinary actions.

Service Delivery and Quality:

• Ensure timely and effective delivery of service to customers.
• Monitor service performance and identify areas for improvement.
• Implement quality control measures to ensure customer satisfaction.
• Resolve customer complaints and escalate issues as needed.

Process Improvement and Automation:

• Identify and implement process improvements to enhance efficiency and reduce costs.
• Explore and implement automation solutions to streamline service delivery.

Technical Expertise:

• Maintain a strong understanding of the products and technologies being serviced.
• Provide technical support to the team and customers.
• Stay up-to-date with industry trends and advancements.

Budget and Resource Management:

• Develop and manage the team’s budget.
• Allocate resources effectively to support service operations.

Customer Relationship Management:

• Maintain strong relationships with customers and stakeholders.
• Identify and pursue new business opportunities.

QUALIFICATIONS

Bachelor’s Degree in Engineering from accredited University coupled with 10 years’ experience.

• Lead and mentor a team of service engineers, providing technical guidance and support.
• Develop and implement training programs for the team.
• Evaluate team performance and provide constructive feedback.
• Handle performance management, including appraisals and disciplinary actions.
• Ensure timely and effective delivery of service to customers.
• Monitor service performance and identify areas for improvement.
• Implement quality control measures to ensure customer satisfaction.
• Resolve customer complaints and escalate issues as needed.
• Identify and implement process improvements to enhance efficiency and reduce costs.
• Explore and implement automation solutions to streamline service delivery.
• Maintain a strong understanding of the products and technologies being serviced.
• Provide technical support to the team and customers.
• Stay up-to-date with industry trends and advancements.
• Develop and manage the team’s budget.
• Allocate resources effectively to support service operations.
• Maintain strong relationships with customers and stakeholders.
• Identify and pursue new business opportunities.

• Bachelor’s Degree in Engineering from accredited University