Background

EPay Limited, a fast-growing digital financial services provider, invites applications from suitably qualified and experienced candidates to fill the position of Shop Manager for its Zomba outlet.

Position Summary

The Shop Manager will be responsible for overseeing the overall operations of the EPay shop, ensuring efficient service delivery, strong customer service standards, regulatory compliance, and achievement of business targets.

Key Responsibilities

Manage day-to-day operations of the EPay shop

Supervise, train, and motivate shop staff

Ensure system availability, adequate float, and proper cash management

Drive customer registrations, transactions, and revenue growth

Ensure compliance with EPay policies, AML/KYC requirements, and internal controls

Prepare and submit daily, weekly, and monthly operational reports

Safeguard company assets and ensure shop security

Liaise with Head Office on operational, technical, and reporting matters

Minimum Qualifications & Experience

Diploma or Degree in Business Administration, Finance, Marketing, or a related field

Applicants must be 35 years of age and above

Minimum of 2 years’ experience in retail management, mobile money, banking, or financial services

Strong knowledge of customer service operations

Computer literacy (MS Office, POS systems, and basic reporting)

Added Advantage

At least 3 years’ experience managing a Customer Service Centre

Skills & Competencies

Strong leadership and people management skills

Excellent communication and customer service skills

High integrity, accountability, and professionalism

Ability to work under pressure and meet targets

Strong problem-solving and decision-making abilities

Additional Notes

EPay Limited is an equal opportunity employer.

• Manage day-to-day operations of the EPay shop
• Supervise, train, and motivate shop staff
• Ensure system availability, adequate float, and proper cash management
• Drive customer registrations, transactions, and revenue growth
• Ensure compliance with EPay policies, AML/KYC requirements, and internal controls
• Prepare and submit daily, weekly, and monthly operational reports
• Safeguard company assets and ensure shop security
• Liaise with Head Office on operational, technical, and reporting matters

• Strong leadership and people management skills
• Excellent communication and customer service skills
• High integrity, accountability, and professionalism
• Ability to work under pressure and meet targets
• Strong problem-solving and decision-making abilities
• Computer literacy (MS Office, POS systems, and basic reporting)

• Diploma or Degree in Business Administration, Finance, Marketing, or a related field
• Applicants must be 35 years of age and above
• Minimum of 2 years’ experience in retail management, mobile money, banking, or financial services
• Strong knowledge of customer service operations
• At least 3 years’ experience managing a Customer Service Centre (Added Advantage)