About EPay Mobile Money

EPay Mobile Money delivers digital payment services across Malawi. Services include money transfers, merchant payments, and bill payments. The focus stays on safe, affordable, and accessible financial services.

Job Overview

The Shop Supervisor manages daily operations at the EPay Mobile Money shop in Salima. The role ensures quality customer service, secure cash handling, staff supervision, accurate records, and achievement of shop targets.

Key Responsibilities

• Supervise daily shop operations and staff activities
• Ensure customers receive fast, accurate, and professional service
• Manage cash, float, stock, devices, and shop materials
• Verify transactions and ensure compliance with company procedures
• Prepare daily sales, transaction, cash, and customer service reports
• Monitor shop performance and support achievement of sales targets
• Handle customer complaints and resolve service issues promptly
• Train, guide, and monitor shop staff on products, procedures, and customer service
• Ensure the shop remains clean, secure, and properly branded
• Escalate operational, system, cash, and customer issues to management
• Support customer registration, wallet activation, merchant onboarding, and service promotion
• Maintain accurate records for cash movements, stock, attendance, and transactions

Qualifications and Skills

• Diploma in Business Administration, Marketing, Finance, ICT, or a related field
• Experience in retail, customer service, sales, mobile money, or shop operations
• Experience supervising staff is an advantage
• Strong leadership and communication skills
• Good cash-handling and reconciliation skills
• Strong customer service and problem-solving skills
• Basic computer skills and report-writing ability
• High level of integrity, accuracy, and accountability
• Ability to work under pressure and meet targets

• Supervise daily shop operations and staff activities
• Ensure customers receive fast, accurate, and professional service
• Manage cash, float, stock, devices, and shop materials
• Verify transactions and ensure compliance with company procedures
• Prepare daily sales, transaction, cash, and customer service reports
• Monitor shop performance and support achievement of sales targets
• Handle customer complaints and resolve service issues promptly
• Train, guide, and monitor shop staff on products, procedures, and customer service
• Ensure the shop remains clean, secure, and properly branded
• Escalate operational, system, cash, and customer issues to management
• Support customer registration, wallet activation, merchant onboarding, and service promotion
• Maintain accurate records for cash movements, stock, attendance, and transactions

• Strong leadership and communication skills
• Good cash-handling and reconciliation skills
• Strong customer service and problem-solving skills
• Basic computer skills and report-writing ability
• High level of integrity, accuracy, and accountability
• Ability to work under pressure and meet targets

• Diploma in Business Administration, Marketing, Finance, ICT, or a related field
• Experience in retail, customer service, sales, mobile money, or shop operations
• Experience supervising staff is an advantage