Background

The Merchant Officer will be responsible for recruiting and managing the TNM Mpamba merchant network in line with approved merchant business plans within assigned markets.

Main Duties and Responsibilities:

• Identify and recruit prospective partners as merchants.
• Share value propositions to acquire and manage merchants.
• Conduct due diligence and ensure all merchant contractual agreements are valid and up to date.
• Ensure all merchants are enrolled on the auto-sweep functionality.
• Hold periodic merchant alignment meetings in assigned areas.
• Implement merchant recruitment and trade activations within approved budgets.
• Conduct continuous training for Mpamba merchants.
• Place and maintain relevant point-of-sale (POS) materials to ensure proper branding.
• Assess and replace outdated POS materials in merchant outlets.
• Monitor wallet activities of new and existing merchants to identify performance gaps.
• Ensure merchant activity ratios align with business targets.
• Identify market areas requiring redress or improvement.
• Ensure timely resolution of merchant queries.
• Communicate changes in merchant services to merchants.
• Develop weekly movement plans to ensure regular merchant visits and market intelligence gathering.
• Support trade activation initiatives to drive merchant activity.

Professional Qualifications and Experience Requirements:

• Diploma in Business Management, Business Administration, Marketing, or a related field.
• (A degree in these fields will be an added advantage.)
• Minimum of two (2) years’ experience in sales and distribution, preferably in the telecommunications or FMCG industry.
• Strong communication skills.
• Self-motivated and results oriented.
• High attention to detail.
• Strong negotiation skills.
• Computer literacy, particularly in Microsoft Office applications.

Additional Notes:

• The positions are available across the country and applicants should indicate their preferred district of work.
• NB: The subject line in your email for the Merchant Officer position should include your preferred district of work.
• NB: The subject line in your email for the Call Centre Agent position should include the languages you speak fluently.

• Identify and recruit prospective partners as merchants.
• Share value propositions to acquire and manage merchants.
• Conduct due diligence and ensure all merchant contractual agreements are valid and up to date.
• Ensure all merchants are enrolled on the auto-sweep functionality.
• Hold periodic merchant alignment meetings in assigned areas.
• Implement merchant recruitment and trade activations within approved budgets.
• Conduct continuous training for Mpamba merchants.
• Place and maintain relevant point-of-sale (POS) materials to ensure proper branding.
• Assess and replace outdated POS materials in merchant outlets.
• Monitor wallet activities of new and existing merchants to identify performance gaps.
• Ensure merchant activity ratios align with business targets.
• Identify market areas requiring redress or improvement.
• Ensure timely resolution of merchant queries.
• Communicate changes in merchant services to merchants.
• Develop weekly movement plans to ensure regular merchant visits and market intelligence gathering.
• Support trade activation initiatives to drive merchant activity.

• Strong communication skills.
• Self-motivated and results oriented.
• High attention to detail.
• Strong negotiation skills.
• Computer literacy, particularly in Microsoft Office applications.

• Diploma in Business Management, Business Administration, Marketing, or a related field.
• (A degree in these fields will be an added advantage.)