POSITION SUMMARY

Follow all company policies and procedures; protect company assets. Address guests’ service needs. Exchange information with other employees using electronic devices. Develop and maintain positive working relationships with others.

Responsibilities

Communicate with other IS personnel to troubleshoot and resolve technical problems or issues related to computer software and systems, internet access, hardware and peripheral equipment. Refer major problems or defective products to vendors/technicians. Respond to program error messages by finding and correcting problems or terminating the program. Enter commands and activate controls on computer and peripheral equipment. Inspect, test, and diagnose computer equipment and systems. Maintain inventory of all technology devices. Maintain computer networks, support server system(s), and supporting software. Provide network communications support. Maintain and upgrade hardware, software and website technical architecture related to hardware and telecommunication connectivity. Perform system backups. Provide end-user support. Manage user accounts, including set up, removal, and resetting passwords in order to ensure confidentiality and proper use. Install, configure, and modify workstations. Modify workstations, including set up of cables, desktop computers, laptops, docking stations, and printers. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Secure all backup tapes and computer/telephone rooms. Educate users regarding procedures for securing Personal Identifiable Information (PII). Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: Degree or diploma in Information Technology from a recognized institution

Related Work Experience: At least 2 years of related work experience preferably in the

Supervisory Experience: At least 1 Year supervisory experience.

License or Certification: None

This position is open to Malawian Nationals only.

• Communicate with other IS personnel to troubleshoot and resolve technical problems or issues related to computer software and systems, internet access, hardware and peripheral equipment.
• Refer major problems or defective products to vendors/technicians.
• Respond to program error messages by finding and correcting problems or terminating the program.
• Enter commands and activate controls on computer and peripheral equipment.
• Inspect, test, and diagnose computer equipment and systems.
• Maintain inventory of all technology devices.
• Maintain computer networks, support server system(s), and supporting software.
• Provide network communications support.
• Maintain and upgrade hardware, software and website technical architecture related to hardware and telecommunication connectivity.
• Perform system backups.
• Provide end-user support.
• Manage user accounts, including set up, removal, and resetting passwords in order to ensure confidentiality and proper use.
• Install, configure, and modify workstations.
• Modify workstations, including set up of cables, desktop computers, laptops, docking stations, and printers.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Secure all backup tapes and computer/telephone rooms.
• Educate users regarding procedures for securing Personal Identifiable Information (PII).
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

• Troubleshooting computer software and systems
• Internet access support
• Hardware and peripheral equipment support
• Computer diagnostics
• Inventory management of technology devices
• Computer network maintenance
• Server system support
• Network communications support
• Hardware and software upgrades
• Website technical architecture maintenance
• Telecommunication connectivity support
• System backups
• End-user support
• User account management (setup, removal, password resets)
• Workstation installation, configuration, and modification
• Cable setup
• Printer setup
• Technical manual interpretation
• User consultation
• Security of backup tapes and computer/telephone rooms
• Educating users on PII security procedures

• Degree or diploma in Information Technology from a recognized institution
• At least 2 years of related work experience preferably in the field.
• At least 1 Year supervisory experience.