The Lilongwe City Council invites suitable candidates to fill the following temporary vacant position attainable within the Council’s Directorate of Commerce, Trade and Industry.

Responsibilities or duties

• Keeping track of assigned accounts to identify outstanding debts.
• Investigating historical data for each debt or bill and finding contact details of clients to ask about their overdue payments.
• Locate the debtor’s residential address and make door to door visit to influence the debtor to make payments.
• Take actions to encourage timely debt payments or recommend legal action on overdue non cooperative debtors.
• Negotiating payoff deadlines or payment plans and make recommendations for management decisions.
• Documenting and reporting queries or complaints on debtors’ accounts.
• Initiate the processing of correcting errors in debtors’ records.
• Prepare and submit weekly progress reports on movement of assigned debtors.
• Any other duty as assigned.

Qualifications or requirements (e.g., education, skills)

• A minimum qualification of MSCE. Those with a Certificate in Accounting, Business Management, Financial Management, Marketing or any other related field shall have an added advantage.
• Good communication and negotiation skills
• Ability to work independently and meet collection targets.
• Comfortable working with targets
• Patience and ability to manage stress
• Excellent communication skills (written and oral)
• Skilled in negotiation
• Problem-solving skills

Experience needed

• Those with experience in revenue mobilization will have an added advantage.

• Keeping track of assigned accounts to identify outstanding debts.
• Investigating historical data for each debt or bill and finding contact details of clients to ask about their overdue payments.
• Locate the debtor’s residential address and make door to door visit to influence the debtor to make payments.
• Take actions to encourage timely debt payments or recommend legal action on overdue non cooperative debtors.
• Negotiating payoff deadlines or payment plans and make recommendations for management decisions.
• Documenting and reporting queries or complaints on debtors’ accounts.
• Initiate the processing of correcting errors in debtors’ records.
• Prepare and submit weekly progress reports on movement of assigned debtors.
• Any other duty as assigned.

• Good communication and negotiation skills
• Ability to work independently and meet collection targets.
• Comfortable working with targets
• Patience and ability to manage stress
• Excellent communication skills (written and oral)
• Skilled in negotiation
• Problem-solving skills

• A minimum qualification of MSCE.
• Those with a Certificate in Accounting, Business Management, Financial Management, Marketing or any other related field shall have an added advantage.
• Those with experience in revenue mobilization will have an added advantage.