JOB SUMMARY

Sponsor Donor Support Associate is an intermediate position responsible for the day-to-day processes and activities to service the sponsor-donor connection. Specifically, the sponsor and donor services associate processes child sponsorship, child survival, youth and other field program communication resources. He or she may coach the work of other associates.

ESSENTIAL JOB FUNCTIONS

• Maintains a personal relationship with Jesus Christ. Is a consistent witness for Jesus Christ, maintains a courteous, Christ-like attitude in dealing with people within and outside of Compassion, and faithfully upholds Compassion’s ministry in prayer.
• Produces electronic child information by entering child and sponsorship data into database and produces database reports and maintains computer files. Also reviews, approves or rejects child information received.
• Working directly or in cooperation with appropriate staff, coordinates the gathering of communication resources from the frontline church partners.
• Provides production schedules with deadlines as well as feedback on the quality of information received.
• Collaborates with various field office staff to conduct and support marketing or external relations related information processing.
• Generates, organizes, records, and tracks child, mother-child unit and student information and correspondence documents.
• Monitors quality of documents and prepares them for entry into the database for dispatching.
• May provide some general administrative support.
• May provide technical advice on systems and programs commonly used in this role to other assistants and offices.

QUALIFICATIONS

Faith

• Has a personal relationship with Jesus Christ

Culture

• Accountable for supporting, upholding, and engaging in Compassion’s core “Cultural Behaviors” in all internal and external communication and relationships.

Education

• Bachelor degree in ICT; Business Communication, Administration or Management; or any other related degree.

Work Experience

• Two years
• Relevant experience working in this or a related field.

WORKING CONDITIONS

Location

Lilongwe

Work Environment

Office – Standard Office Environment

Physical Demands

Sitting, standing, and/or walking for up to 8 hours per day

Travel Requirements

No travel required for this role

• Maintains a personal relationship with Jesus Christ. Is a consistent witness for Jesus Christ, maintains a courteous, Christ-like attitude in dealing with people within and outside of Compassion, and faithfully upholds Compassion’s ministry in prayer.
• Produces electronic child information by entering child and sponsorship data into database and produces database reports and maintains computer files. Also reviews, approves or rejects child information received.
• Working directly or in cooperation with appropriate staff, coordinates the gathering of communication resources from the frontline church partners.
• Provides production schedules with deadlines as well as feedback on the quality of information received.
• Collaborates with various field office staff to conduct and support marketing or external relations related information processing.
• Generates, organizes, records, and tracks child, mother-child unit and student information and correspondence documents.
• Monitors quality of documents and prepares them for entry into the database for dispatching.
• May provide some general administrative support.
• May provide technical advice on systems and programs commonly used in this role to other assistants and offices.

• Has a personal relationship with Jesus Christ
• Accountable for supporting, upholding, and engaging in Compassion’s core “Cultural Behaviors” in all internal and external communication and relationships.
• Bachelor degree in ICT; Business Communication, Administration or Management; or any other related degree.
• Relevant experience working in this or a related field.